#33280 · CONFIRMAR IMPORTE VALE SANTANDER NEW
ID interno: 10918000011167221
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Consulta
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
10/4/26, 10:19
Resuelto
10/4/26, 10:51
Actualizado
12/4/26, 11:09
Asignado
Apr 10, 2026 12:43 PM
Respondido
Apr 10, 2026 12:51 PM
Completado
Apr 12, 2026 01:09 PM
First resp. due
—
Due by
—
Tiempo de resolución
0.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
El día 8/04/2026 una clienta nos efectuó una compra en tienda de una blusa la cual pagó parte con un vale que tenía. El vale era de 25,90€ y la blusa tenía un precio de 49,90€ por lo que tenían que abonar una diferencia de 24,15€.
Ayer día 9/04/2026 volvieron a tienda convencidos de que el importe del vale que ellos tenían era de 35,90€ y no de 25,90€.
¿Nos podríais, por favor mirar los movimientos de dicho vale para comprobar el importe real y ver si tiene ella razón y es más importe?
El n º de vale es M007074004635 y ese vale se generó el día 8/01/2026 a las 19:04.
Gracias de antemano.
Saludos,
Equipo Santander New.
Resolución
Hola,
Te adjunto datos:
Ticket de la devo, donde se ve que la bolso tenia una oferta de 25,90.
Un saludo.
Sergio.
Sergio.
Un saludo
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif\"><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"\"><font color=\"#0000ff\"><span style=\"font-size:18px\"><b>Te adjunto datos:<br/><br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7525009&ACTION=FILE\" orig_width=\"1359\" orig_height=\"321\" width=\"1359\" height=\"321\"/><br/></b></span></font></div><div style=\"font-size:13px\"><span class=\"size\" style=\"font-size:18.6667px\"><b><span class=\"colour\" style=\"color:rgb(51, 153, 255)\">Ticket de la devo, donde se ve que la bolso tenia una oferta de 25,90.</span></b></span></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7525010&ACTION=FILE\" orig_width=\"786\" orig_height=\"793\" width=\"786\" height=\"793\"/><br/></div><div style=\"font-size:13px\"><span class=\"size\" style=\"font-size:18.6667px\"><span class=\"colour\" style=\"color:rgb(51, 153, 255)\"><b><br/></b></span></span></div><div style=\"font-size:13px\"><span class=\"size\" style=\"font-size:18.6667px\"><span class=\"colour\" style=\"color:rgb(51, 153, 255)\"><b>Un saludo.</b></span><span class=\"colour\" style=\"color:rgb(51, 153, 255)\"><b><br/></b></span><span class=\"colour\" style=\"color:rgb(51, 153, 255)\"><b>Sergio.</b></span></span></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_850304845006505254_parse_6998587740914356826\">\n<div class=\"x_507924258WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\">El día 8/04/2026 una clienta nos efectuó una compra en tienda de una blusa la cual pagó parte con un vale que tenía. El vale era de 25,90€ y la blusa tenía un precio de 49,90€ por lo que tenían que abonar una diferencia de 24,15€.</p>\n<p class=\"MsoNormal\">Ayer día 9/04/2026 volvieron a tienda convencidos de que el importe del vale que ellos tenían era de 35,90€ y no de 25,90€.</p>\n<p class=\"MsoNormal\">¿<b>Nos podríais, por favor mirar los movimientos de dicho vale</b> para comprobar el importe real y ver si tiene ella razón y es más importe?\n</p>\n<p class=\"MsoNormal\"><u>El n º de vale es M007074004635</u> y ese vale se generó el día 8/01/2026 a las 19:04.</p>\n<p class=\"MsoNormal\">Gracias de antemano.</p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Equipo Santander New.</p>\n</div>\n</div>",
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