#33262 · RE: EXT: RE: INCIDENCIA PANTALLA MOSTRADOR

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    "site": {
      "id": "10918000000170350"
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  "technician": {
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    "name": "N1 Support",
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      "id": "10918000000794001"
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3381395824809096618_parse_7368186901784720999\">\n<div class=\"x_188058529WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas tardes, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Hemos apagado y encendido el equipo. Pero no aparece ninguna imagen.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Equipo Maisonnave \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Joan Lluís Martí Rebull &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmarti@instronic.com\">jmarti@instronic.com</a>&gt;\n<br/>\n<b>Enviado el:</b> jueves, 9 de abril de 2026 15:07<br/>\n<b>Para:</b> Alicante &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:alicante@browniespain.com\">alicante@browniespain.com</a>&gt;; Sat Instronic &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sat@instronic.com\">sat@instronic.com</a>&gt;<br/>\n<b>CC:</b> Marina Gramage &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marina.gramage@browniespain.com\">marina.gramage@browniespain.com</a>&gt;; Lucía García &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lucia.garcia@browniespain.com\">lucia.garcia@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> EXT: RE: INCIDENCIA PANTALLA MOSTRADOR</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Buenas tardes,&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Hemos comprobado que el equipo de la pantalla trascaja de la tienda no tiene conexión a internet, por lo que puede significar que el equipo esté apagado o se haya quedado colgado.&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Recomendamos revisar el estado del equipo físicamente y reiniciarlo.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Cualquier duda, la comentamos.&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Muchas gracias.&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Saludos cordiales,&nbsp;</span></p>\n</div>\n<div id=\"x_188058529Signature\">\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\"><img width=\"234\" height=\"102\" style=\"width:2.4375in; height:1.0625in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511042&amp;ACTION=FILE\"/></span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">&nbsp;</span></p>\n<p class=\"x_188058529elementtoproof\"><b><span style=\"color:black\">Joan Lluís Martí</span></b></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:blue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmarti@instronic.com\">jmarti@instronic.com</a></span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">+34 647 44 50 03</span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">&nbsp;</span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">Headquarters</span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">C/ Vilamajor Nau 21</span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">08410 Vilanova del Vallès</span></p>\n<p class=\"x_188058529elementtoproof\">&nbsp;</p>\n<p class=\"x_188058529elementtoproof\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/instronic/\"><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white; text-decoration:none\"><img border=\"0\" width=\"26\" height=\"26\" style=\"width:0.2708in; height:0.2708in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511043&amp;ACTION=FILE\" alt=\"signature_2033102527\"/></span></a><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/instronic.studio/\"><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white; text-decoration:none\"><img border=\"0\" width=\"26\" height=\"26\" style=\"width:0.2708in; height:0.2708in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511044&amp;ACTION=FILE\" alt=\"signature_586731989\"/></span></a><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://vimeo.com/user45011657\"><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white; text-decoration:none\"><img border=\"0\" width=\"26\" height=\"26\" style=\"width:0.2708in; height:0.2708in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511045&amp;ACTION=FILE\" alt=\"signature_1982832778\"/></span></a><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCX4xCBLSnaX_lmbzoPjVHWQ\"><span style=\"font-size:10.5pt; font-family:-webkit-standard; color:black; background:white; text-decoration:none\"><img border=\"0\" width=\"26\" height=\"26\" style=\"width:0.2708in; height:0.2708in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511046&amp;ACTION=FILE\" alt=\"signature_958616887\"/></span></a></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Este correo electrónico y, en su caso, cualquier archivo adjunto al mismo, contiene información de carácter confidencial\n exclusivamente dirigida a su destinatario. Queda prohibida su divulgación, copia o distribución a terceros sin la previa autorización escrita de&nbsp;INSTRONIC 2000 S.L. En el caso de haber recibido este correo electrónico por error, por favor, elíminelo de inmediato\n y rogamos nos notifíque esta circunstancia mediante reenvío a la dirección electrónica del remitente. De conformidad con lo establecido en las normativas vigentes de Protección de Datos a nivel nacional y europeo,&nbsp;INSTRONIC 2000 S.L&nbsp; garantiza la adopción\n de las medidas técnicas y organizativas necesarias para asegurar el tratamiento confidencial de los datos de carácter personal. Así mismo le informamos que su dirección de email ha sido recabada del propio interesado o de fuentes de acceso público, y está\n incluida en nuestros ficheros con la finalidad de mantener contacto con usted para el envío de comunicaciones sobre nuestros productos y servicios mientras exista un interés mutuo para ello o una relación negocial o contractual. No obstante, usted puede ejercer\n sus derechos de acceso, rectificación y supresión de sus datos, así como los derechos de limitación, portabilidad y oposición a su tratamiento o solicitar más información sobre nuestra política de privacidad utilizando la siguiente información:</span></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Responsable:</span></b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;INSTRONIC 2000\n S.L</span></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Dirección:</span></b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;CARRER VILAMAJOR\n 21 NAVE 21, 08410 VILANOVA DEL VALLES (Barcelona), España</span></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Teléfono:</span></b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;938405180<b>E-mail:</b>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lopd@instronic.com\">lopd@instronic.com</a></span></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Página web:</span></b><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.instronic.com/\" title=\"http://www.instronic.com/\">http://www.instronic.com</a></span></p>\n<p class=\"x_188058529elementtoproof\" style=\"text-align:justify; background:white\"><span style=\"font-size:5pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Si considera que el tratamiento no se ajusta a la normativa vigente de Protección de Datos, podrá presentar una reclamación\n ante la autoridad de control:&nbsp;Agencia Española de Protección de Datos (<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.agpd.es/\" title=\"https://www.agpd.es/\">https://www.agpd.es</a>)</span></p>\n<p class=\"x_188058529elementtoproof\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\">\n<hr/>\n</div>\n<div id=\"x_188058529divRplyFwdMsg\">\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&nbsp;Alicante &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:alicante@browniespain.com\">alicante@browniespain.com</a>&gt;<br/>\n<b>Enviado:</b>&nbsp;jueves, 9 de abril de 2026 14:36<br/>\n<b>Para:</b>&nbsp;Sat Instronic &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sat@instronic.com\">sat@instronic.com</a>&gt;<br/>\n<b>Cc:</b>&nbsp;Marina Gramage &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marina.gramage@browniespain.com\">marina.gramage@browniespain.com</a>&gt;; Lucía García &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lucia.garcia@browniespain.com\">lucia.garcia@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b>&nbsp;INCIDENCIA PANTALLA MOSTRADOR</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Tahoma&quot;, sans-serif; color:rgb(156, 101, 0)\">ATTENTION:\n</span><span style=\"font-size:10pt; font-family:&quot;Tahoma&quot;, sans-serif; color:black\">This message comes from an external sender: be careful with links and attachments.</span><span style=\"font-size:10pt; font-family:&quot;Tahoma&quot;, sans-serif\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<p>Buenas tardes,</p>\n<p>&nbsp;</p>\n<p>La pantalla de detrás del mostrador no se enciende. He comprobado los plomos del cuadro eléctrico y están todos correctamente.</p>\n<p>Quedo a la espera de una solución.</p>\n<p>&nbsp;</p>\n<p>Gracias,</p>\n<p>¡Un saludo!</p>\n<p>&nbsp;</p>\n<p>Equipo Maisonnave</p>\n<p>&nbsp;</p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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    "comments": "Haciendo seguimiento hasta que Instronic lo solucione",
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