#33091 · COMUNICACIÓN POSIBLE INCIDENCIA IMPRESORA TPV
ID interno: 10918000011068513
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/3/26, 13:37
Resuelto
31/3/26, 14:44
Actualizado
2/4/26, 15:05
Asignado
Mar 31, 2026 04:37 PM
Respondido
Mar 31, 2026 04:44 PM
Completado
Apr 2, 2026 05:05 PM
First resp. due
Apr 1, 2026 03:37 PM
Due by
Apr 2, 2026 03:37 PM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
En el día de ayer, en la apertura de caja no se registró el fondo de caja de 300 euros, esto hizo que al cierre tuviéramos incidencia.
Esta incidencia nos llevó a que el cajón no se abriera y la impresora dejara de funcionar hasta el día siguiente.
Esto no es la primera vez que pasa, otra vez que ocurrió lo mismo al no declarar el fondo de caja en apertura, volvió a suceder lo mismo con el cajón y la impresora.
Ahora mismo no hay incidencia, os enviamos este mail a modo informativo por si queréis revisar esto.
Muchas gracias,
Un saludo.
Resolución
Lo tendremos en cuenta, gracias por avisar. Si vuelven a fallar algo hacédnoslo saber por favor.
Gracias!
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Lo tendremos en cuenta, gracias por avisar. Si vuelven a fallar algo hacédnoslo saber por favor.<br/></div><div><br/></div><div>Gracias!</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6929905833409451410_parse_525036634102905380\">\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, </div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEn el día de ayer, en la apertura de caja no se registró el fondo de caja de 300 euros, esto hizo que al cierre tuviéramos incidencia.</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEsta incidencia nos llevó a que el cajón no se abriera y la impresora dejara de funcionar hasta el día siguiente. </div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEsto no es la primera vez que pasa, otra vez que ocurrió lo mismo al no declarar el fondo de caja en apertura, volvió a suceder lo mismo con el cajón y la impresora. </div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAhora mismo no hay incidencia, os enviamos este mail a modo informativo por si queréis revisar esto. </div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias, </div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_859927948elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>",
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