#32965 · RV: EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla

ID interno: 10918000011023715

← Volver al listado

Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Vales / Tarjetas Regalo

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Sevilla

Técnico

N1 Support

Departamento

Tiendas

Request Type

Incidencia

Creado

25/3/26, 16:57

Resuelto

26/3/26, 9:57

Actualizado

28/3/26, 10:03

Asignado

Mar 26, 2026 10:00 AM

Respondido

Mar 26, 2026 10:57 AM

Completado

Mar 28, 2026 11:03 AM

First resp. due

Mar 26, 2026 05:57 PM

Due by

Mar 27, 2026 05:57 PM

Tiempo de resolución

17.0 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

 

 

De: Inmaculad C. Pérez Pavón <inmac_pp@yahoo.es>
Enviado el: miércoles, 25 de marzo de 2026 17:51
Para: Sevilla <sevilla@browniespain.com>
Asunto: EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla

 

 

 

----- Mensaje reenviado -----

De: "Support" <info@browniespain.com>

Para: "inmac_pp" <inmac_pp@yahoo.es>

CC:

Enviado: mié, mar 25, 2026 a 10:57

Asunto: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla

Imagen quitada por el remitente.

Hola Inma, 

Gracias por contactar con Browniespain. 
 
En primer lugar, queremos pedirle disculpas por lo ocurrido y por las molestias ocasionadas, así como por la falta de respuesta en sus anteriores comunicaciones.
 
Tras revisar nuevamente su caso, hemos decidido, de manera excepcional, remitirle una tarjeta regalo por valor de 40€, correspondiente al importe que nos indica.
 
Puede pasar por nuestra tienda de Sevilla cuando le resulte conveniente para proceder a la entrega de la nueva tarjeta regalo.
 
Lamentamos sinceramente la experiencia y le agradecemos que nos haya trasladado lo sucedido.
 
Quedamos a su disposición para cualquier consulta adicional.
 
Atentamente,
 
Equipo Brownie

[WR49YD-M4LNR]

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

 

Resolución

.
JSON crudo (detalle completo)
{
  "id": "10918000011023715",
  "sla": {
    "id": "10918000006887429",
    "name": "SLA Soporte TIENDAS"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000170350",
    "name": "TIENDAS",
    "deleted": false,
    "is_default": false
  },
  "tags": [],
  "group": {
    "id": "10918000000193509",
    "name": "Brownie (Tiendas)",
    "site": {
      "id": "10918000000170350"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000008029",
    "name": "Cerrada",
    "color": "#006600",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Closed"
  },
  "is_read": true,
  "subject": "RV: EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": {
    "id": "10918000000406236",
    "name": "LS Retail",
    "deleted": false
  },
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000174297",
    "name": "Sevilla",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
      "deleted": false,
      "is_default": false
    },
    "phone": null,
    "mobile": null,
    "email_id": "sevilla@browniespain.com",
    "sms_mail": null,
    "job_title": "Tienda",
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": {
      "id": "10918000000175007",
      "name": "Tiendas",
      "site": {
        "id": "10918000000170350"
      }
    },
    "first_name": "Sevilla",
    "user_scope": "internal_user",
    "employee_id": "sevilla",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": {
    "id": "10918000000175007",
    "name": "Tiendas",
    "site": {
      "id": "10918000000170350"
    }
  },
  "display_id": "32965",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<VI2P195MB328777A5BF4747BD455D0F0DD249A@VI2P195MB3287.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>.<br/></div></div>",
    "submitted_by": {
      "id": "10918000002669053",
      "name": "N1 Support",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "n1support@browniespain.com",
      "sms_mail": null,
      "job_title": null,
      "last_name": "Support",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "N1",
      "user_scope": "internal_user",
      "employee_id": null,
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1774519040502",
      "display_value": "Mar 26, 2026 10:57 AM"
    }
  },
  "technician": {
    "id": "10918000002669053",
    "name": "N1 Support",
    "site": {
      "id": "10918000000794001"
    },
    "phone": null,
    "mobile": null,
    "email_id": "n1support@browniespain.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": "Support",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
    "department": {
      "id": "10918000000174683"
    },
    "first_name": "N1",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": "0",
    "is_technician": true
  },
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": "No"
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_732424787934307554_parse_7122134545223733643\">\n<div class=\"x_1064203608WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Inmaculad C. Pérez Pavón &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:inmac_pp@yahoo.es\">inmac_pp@yahoo.es</a>&gt;\n<br/>\n<b>Enviado el:</b> miércoles, 25 de marzo de 2026 17:51<br/>\n<b>Para:</b> Sevilla &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">&nbsp;</p>\n<div id=\"x_1064203608ymail_android_signature\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&amp;c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&amp;af_sub1=Acquisition&amp;af_sub2=US_YMktg&amp;af_sub3=&amp;af_sub4=100002039&amp;af_sub5=C01_Email_Static_&amp;af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&amp;af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&amp;listing=search_organize_conquer\">Yahoo\n Mail: Busca, organiza, conquista</a></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<blockquote style=\"margin-left:0cm; margin-right:0cm; margin-bottom:15pt\">\n<div style=\"border:none; border-left:solid rgb(109, 0, 246) 1pt; padding:0cm 0cm 0cm 15pt; margin-top:7.5pt\">\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">----- Mensaje reenviado -----</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">De:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> &quot;Support&quot; &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a>&gt;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Para:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> &quot;inmac_pp&quot; &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:inmac_pp@yahoo.es\">inmac_pp@yahoo.es</a>&gt;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">CC:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">\n</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Enviado:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> mié, mar 25, 2026 a 10:57</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Asunto:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla</span></p>\n</div>\n</div>\n<div id=\"x_1064203608yiv9845791242\">\n<div>\n<div>\n<p><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68); border:solid windowtext 1pt; padding:0cm\"><img border=\"0\" width=\"100\" height=\"100\" style=\"width:1.0416in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412557&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\"></span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\">Hola Inma,&nbsp;<br/>\n<br/>\nGracias por contactar con Browniespain.&nbsp;<br/>\n&nbsp;<br/>\nEn primer lugar, queremos pedirle disculpas por lo ocurrido y por las molestias ocasionadas, así como por la falta de respuesta en sus anteriores comunicaciones.<br/>\n&nbsp;<br/>\nTras revisar nuevamente su caso, hemos decidido, de manera excepcional, remitirle una\n<strong><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">tarjeta regalo por valor de 40€</span></strong>, correspondiente al importe que nos indica.<br/>\n&nbsp;<br/>\nPuede pasar por nuestra <strong><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">tienda de Sevilla</span></strong> cuando le resulte conveniente para proceder a la entrega de la nueva tarjeta regalo.<br/>\n&nbsp;<br/>\nLamentamos sinceramente la experiencia y le agradecemos que nos haya trasladado lo sucedido.<br/>\n&nbsp;<br/>\nQuedamos a su disposición para cualquier consulta adicional.<br/>\n&nbsp;<br/>\nAtentamente,<br/>\n&nbsp;<br/>\nEquipo Brownie</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"><span class=\"x_1064203608yiv9845791242zdencodedid\"><span style=\"color:white\">[WR49YD-M4LNR]</span></span>\n</p>\n</div>\n</div>\n</div>\n</blockquote>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
  "display_key": {
    "value": "32965",
    "display_value": "32965"
  },
  "due_by_time": {
    "value": "1774630650569",
    "display_value": "Mar 27, 2026 05:57 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": {
    "id": "10918000001574383",
    "name": "Vales / Tarjetas Regalo"
  },
  "closure_info": {
    "closure_code": null,
    "closure_comments": "Aged request was closed",
    "requester_ack_comments": "Aged request was closed",
    "requester_ack_resolution": false
  },
  "created_time": {
    "value": "1774457849523",
    "display_value": "Mar 25, 2026 05:57 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "10791000",
  "assigned_time": {
    "value": "1774515647806",
    "display_value": "Mar 26, 2026 10:00 AM"
  },
  "resolved_time": {
    "value": "1774519040481",
    "display_value": "Mar 26, 2026 10:57 AM"
  },
  "completed_time": {
    "value": "1774692213228",
    "display_value": "Mar 28, 2026 11:03 AM"
  },
  "responded_time": {
    "value": "1774519040502",
    "display_value": "Mar 26, 2026 10:57 AM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 1,
  "last_updated_time": {
    "value": "1774692213256",
    "display_value": "Mar 28, 2026 11:03 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": "REQ_REPLY",
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1774544250046",
    "display_value": "Mar 26, 2026 05:57 PM"
  },
  "request_template_checklist_ids": []
}