#32965 · RV: EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla
ID interno: 10918000011023715
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
25/3/26, 16:57
Resuelto
26/3/26, 9:57
Actualizado
28/3/26, 10:03
Asignado
Mar 26, 2026 10:00 AM
Respondido
Mar 26, 2026 10:57 AM
Completado
Mar 28, 2026 11:03 AM
First resp. due
Mar 26, 2026 05:57 PM
Due by
Mar 27, 2026 05:57 PM
Tiempo de resolución
17.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
De: Inmaculad C. Pérez Pavón <inmac_pp@yahoo.es>
Enviado el: miércoles, 25 de marzo de 2026 17:51
Para: Sevilla <sevilla@browniespain.com>
Asunto: EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla
----- Mensaje reenviado -----
De: "Support" <info@browniespain.com>
Para: "inmac_pp" <inmac_pp@yahoo.es>
CC:
Enviado: mié, mar 25, 2026 a 10:57
Asunto: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla
Hola Inma,
Gracias por contactar con Browniespain.
En primer lugar, queremos pedirle disculpas por lo ocurrido y por las molestias ocasionadas, así como por la falta de respuesta en sus anteriores comunicaciones.
Tras revisar nuevamente su caso, hemos decidido, de manera excepcional, remitirle una tarjeta regalo por valor de 40€, correspondiente al importe que nos indica.
Puede pasar por nuestra tienda de Sevilla cuando le resulte conveniente para proceder a la entrega de la nueva tarjeta regalo.
Lamentamos sinceramente la experiencia y le agradecemos que nos haya trasladado lo sucedido.
Quedamos a su disposición para cualquier consulta adicional.
Atentamente,
Equipo Brownie[WR49YD-M4LNR]
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_732424787934307554_parse_7122134545223733643\">\n<div class=\"x_1064203608WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Inmaculad C. Pérez Pavón <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:inmac_pp@yahoo.es\">inmac_pp@yahoo.es</a>>\n<br/>\n<b>Enviado el:</b> miércoles, 25 de marzo de 2026 17:51<br/>\n<b>Para:</b> Sevilla <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Rv: Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"> </p>\n<div id=\"x_1064203608ymail_android_signature\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer\">Yahoo\n Mail: Busca, organiza, conquista</a></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n<blockquote style=\"margin-left:0cm; margin-right:0cm; margin-bottom:15pt\">\n<div style=\"border:none; border-left:solid rgb(109, 0, 246) 1pt; padding:0cm 0cm 0cm 15pt; margin-top:7.5pt\">\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">----- Mensaje reenviado -----</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">De:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> "Support" <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a>></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Para:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> "inmac_pp" <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:inmac_pp@yahoo.es\">inmac_pp@yahoo.es</a>></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">CC:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">\n</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Enviado:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> mié, mar 25, 2026 a 10:57</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\">Asunto:</span></b><span style=\"font-family:Roboto; color:rgb(109, 0, 246)\"> Asunto: Brownie - Incidencia tarjeta regalo tienda Sevilla</span></p>\n</div>\n</div>\n<div id=\"x_1064203608yiv9845791242\">\n<div>\n<div>\n<p><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68); border:solid windowtext 1pt; padding:0cm\"><img border=\"0\" width=\"100\" height=\"100\" style=\"width:1.0416in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412557&ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68)\"></span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:"Verdana", sans-serif; color:rgb(68, 68, 68)\">Hola Inma, <br/>\n<br/>\nGracias por contactar con Browniespain. <br/>\n <br/>\nEn primer lugar, queremos pedirle disculpas por lo ocurrido y por las molestias ocasionadas, así como por la falta de respuesta en sus anteriores comunicaciones.<br/>\n <br/>\nTras revisar nuevamente su caso, hemos decidido, de manera excepcional, remitirle una\n<strong><span style=\"font-family:"Verdana", sans-serif\">tarjeta regalo por valor de 40€</span></strong>, correspondiente al importe que nos indica.<br/>\n <br/>\nPuede pasar por nuestra <strong><span style=\"font-family:"Verdana", sans-serif\">tienda de Sevilla</span></strong> cuando le resulte conveniente para proceder a la entrega de la nueva tarjeta regalo.<br/>\n <br/>\nLamentamos sinceramente la experiencia y le agradecemos que nos haya trasladado lo sucedido.<br/>\n <br/>\nQuedamos a su disposición para cualquier consulta adicional.<br/>\n <br/>\nAtentamente,<br/>\n <br/>\nEquipo Brownie</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"><span class=\"x_1064203608yiv9845791242zdencodedid\"><span style=\"color:white\">[WR49YD-M4LNR]</span></span>\n</p>\n</div>\n</div>\n</div>\n</blockquote>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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