#32934 · DESCUADRE POR ERROR EN DEVOLUCIÓN SANTANDER NEW 24.03.2026
ID interno: 10918000011023165
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/3/26, 11:45
Resuelto
24/3/26, 11:55
Actualizado
26/3/26, 12:02
Asignado
Mar 24, 2026 12:54 PM
Respondido
Mar 24, 2026 12:55 PM
Completado
Mar 26, 2026 01:02 PM
First resp. due
Mar 25, 2026 12:45 PM
Due by
Mar 26, 2026 12:45 PM
Tiempo de resolución
0.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Os escribo porque al ir a hacer un cambio de talla a una clienta de manera habitual, al realizar la devolución no me ha salido el vale, solamente me ha salido este ticket:
La clienta pagó en efectivo y al hacer la devolución nos debería de haber salido el vale para aplicárselo en la talla de la camiseta que quería cambiar. Nos aparece en el ticket como si se hubiera devuelto a una tarjeta regalo. Ya hemos hablado con @soporte para explicarles que para que la clienta pudiera llevarse la camiseta en la talla que quería, hemos pasado la venta por datáfono externo. Por lo que esta noche habrá un descuadre “que no es real” de 25,90€ en datáfono externo que corresponden al vale que el Tpv no ha emitido.
Adjunto foto del ticket que hemos pasado con datáfono externo:
Muchas gracias.
Saludos,
Rocío.
Resolución
De acuerdo, gracias por avisar. En caso de que vuelva a pasar llamad a soporte y lo revisamos al momento
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_9093122489334071562_parse_6066850265972045086\">\n<div class=\"x_1625047340WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\">Os escribo porque al ir a hacer un cambio de talla a una clienta de manera habitual,\n<u>al realizar la devolución no me ha salido el vale</u>, solamente me ha salido este ticket:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"491\" height=\"655\" style=\"width:5.1145in; height:6.8229in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412116&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">La clienta pagó en efectivo y al hacer la devolución nos debería de haber salido el vale para aplicárselo en la talla de la camiseta que quería cambiar. Nos aparece en el ticket como si se hubiera devuelto a una tarjeta regalo. Ya hemos\n hablado con @soporte para explicarles que para que la clienta pudiera llevarse la camiseta en la talla que quería,\n<u>hemos pasado la venta por datáfono externo</u>. Por lo que <b>esta noche habrá un descuadre</b> “que no es real”\n<b>de 25,90€ en datáfono externo</b> <u>que corresponden al vale que el Tpv no ha emitido</u>.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjunto foto del ticket que hemos pasado con datáfono externo:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"357\" height=\"477\" style=\"width:3.7187in; height:4.9687in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412117&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias.</p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Rocío.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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