#32923 · ZEBRA NUEVA SANTANDER NEW
ID interno: 10918000011015265
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/3/26, 17:50
Resuelto
24/3/26, 9:43
Actualizado
9/4/26, 10:38
Asignado
Mar 24, 2026 09:16 AM
Respondido
Mar 24, 2026 10:43 AM
Completado
Mar 26, 2026 11:02 AM
First resp. due
Mar 25, 2026 08:00 AM
Due by
Mar 26, 2026 08:00 AM
Tiempo de resolución
15.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Os escribo porque ya llevamos meses que nuestra Zebra de tienda nos funciona muy mal, desconectándose la lectura tanto en las recepciones de mercancía, como en los inventarios. Pero en las últimas semanas tenemos que llegar a reiniciarla hasta en varias ocasiones porque se desconecta el lector.
¿Nos podríais enviar una nueva o reparar la que tenemos?
Quedamos pendientes 😊
Muchas gracias,
Rocío.
Resolución
Parece estar funcionando correctamente. En caso de que vuelva a fallar hacédnoslo saber por favor.
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