#32896 · Problema TPV1
ID interno: 10918000011003029
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/3/26, 19:56
Resuelto
27/3/26, 8:46
Actualizado
29/3/26, 9:03
Asignado
Mar 23, 2026 08:34 AM
Respondido
Mar 27, 2026 09:46 AM
Completado
Mar 29, 2026 11:03 AM
First resp. due
Mar 24, 2026 08:00 AM
Due by
Mar 25, 2026 08:00 AM
Tiempo de resolución
132.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Hemos hablado ya con los chicos de soporte porque nos salía un error en el TPV1 (ponía que se había desconectado del hardware) y no nos dejaba ni abrir el cajón ni hacer ninguna operación de caja. Según lo que hemos hablado seguramente sea algún problema de conexión en los cables que conectan el TPV con la impresora de tickets. Quedamos pendientes de vuestra respuesta. Nos han dicho que el cierre de hoy se haría automáticamente.
Un saludo
Brownie Vigo
Rúa do Principe,18
36202, Pontevedra
886908035
Resolución
Funcionando de nuevo
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2810695418979780225_parse_1786631108132146221\">\n<div class=\"x_1371478187WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hemos hablado ya con los chicos de soporte porque nos salía un error en el TPV1 (ponía que se había desconectado del hardware) y no nos dejaba ni abrir el cajón ni hacer ninguna operación de caja. Según lo que hemos hablado seguramente\n sea algún problema de conexión en los cables que conectan el TPV con la impresora de tickets. Quedamos pendientes de vuestra respuesta. Nos han dicho que el cierre de hoy se haría automáticamente.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><i><span style=\"font-size:10pt\">Brownie Vigo</span></i></b></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\">Rúa do Principe,18</span></p>\n<p class=\"MsoNormal\"><u><span style=\"font-size:10pt\">36202, Pontevedra</span></u></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; color:rgb(91, 155, 213)\">886908035</span></p>\n<p class=\"MsoNormal\"><u><span style=\"font-size:10pt\"><span style=\"text-decoration:none\"> </span></span></u></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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