#32894 · recuperar un vale
ID interno: 10918000011003001
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/3/26, 18:18
Resuelto
23/3/26, 13:42
Actualizado
25/3/26, 14:02
Asignado
Mar 23, 2026 02:39 PM
Respondido
Mar 23, 2026 02:42 PM
Completado
Mar 25, 2026 03:02 PM
First resp. due
Mar 24, 2026 08:00 AM
Due by
Mar 25, 2026 08:00 AM
Tiempo de resolución
43.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola,
Necesitamos ayuda para recuperar un vale. Le robaron la cartera a una clienta y, lamentablemente, el vale estaba dentro. La clienta no recuerda la fecha, pero indicó su número de identificación fiscal,
nº 200360469 en la factura. El vale es por 129.90€ o 129,99€.
¿Es posible recuperarlo, sobre todo por la cantidad?
Gracias,
Catarina
Resolución
Hola,
El vale es de 119,90 y esta gastado completamente, el único vale de esa compradora que tiene un precio parecido al que comentáis, podéis revisar los movimiento del vale en vuestro TPV, M007053005871
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">El vale es de 119,90 y esta gastado completamente, el único vale de esa compradora que tiene un precio parecido al que comentáis, podéis revisar los movimiento del vale en vuestro TPV, </span></span></b><span class=\"size\" style=\"font-size:18.6667px\"><b>M007053005871</b></span></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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"name": "Sergio Marqués",
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"job_title": "ERP Technician",
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"id": "10918000000174683",
"name": "IT",
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"id": "10918000000794001"
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"first_name": "Sergio",
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"value": "1774273348667",
"display_value": "Mar 23, 2026 02:42 PM"
}
},
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"name": "Sergio Marqués",
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"email_id": "sergio.marques@browniespain.com",
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"last_name": "Marqués",
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"udf_char2": "Remoto",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2913898602442339645_parse_7730846269535594882\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\nNecesitamos ayuda para recuperar un vale. Le robaron la cartera a una clienta y, lamentablemente, el vale estaba dentro. La clienta no recuerda la fecha, pero indicó su número de identificación fiscal,\n<span style=\"background-color:rgb(255, 255, 0)\">nº 200360469</span> en la factura. El vale es por 129.90€ o 129,99€.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\n¿Es posible recuperarlo, sobre todo por la cantidad?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\nGracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_415831450elementToProof\">\nCatarina</div>\n</div>",
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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"id": "10918000000044001",
"name": "Éxito"
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},
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"value": "1774117124886",
"display_value": "Mar 21, 2026 07:18 PM"
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"name": "Incidencia"
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},
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},
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},
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"value": "1774273348668",
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"eliana.garcia@browniespain.com"
],
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}