#32893 · ticket perdido- tara pulsera
ID interno: 10918000010975975
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
21/3/26, 18:01
Resuelto
23/3/26, 10:40
Actualizado
25/3/26, 11:02
Asignado
Mar 23, 2026 11:36 AM
Respondido
Mar 23, 2026 11:39 AM
Completado
Mar 25, 2026 12:02 PM
First resp. due
Mar 24, 2026 08:00 AM
Due by
Mar 25, 2026 08:00 AM
Tiempo de resolución
40.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Hoy ha venido una clienta con una tara de una pulsera marrón con ref. s26-0784-001-700, nos ha traído el ticket original (adjunto foto) de la primera compra, del cual ya se hizo la devolución por tara y se debió gestionar a mediados de enero haciéndole un vale
el cual canjeamos al momento en esta nueva pulsera, dándole otro ticket el cual no aparece.
Yo al intentar hacerle de nuevo la devo por tara con el primero no me deja ya que salta 0 unidades del producto y hoy no hemos conseguido localizar el segundo ticket ni código del otro vale, no se si se podría gestionar de otra manera o localizarlo mas que
nada porque la clienta quiere gastar ese vale en otra pulsera, (esta vez la rosa) y si ya hubiese problemas habría que devolverles el dinero.
La hemos guardado la otra pulsera y nos quedamos con sus datos para llamarla cuando sepamos.
Quedamos a espera de una respuesta.
Muchas gracias,
Un saludo
ANDREA
Resolución
Revisado.
JSON crudo (detalle completo)
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"id": "10918000010975983",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_9117140494894856904_parse_1147542491010993541\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nHoy ha venido una clienta con una tara de una pulsera marrón con ref. s26-0784-001-700, nos ha traído el ticket original (adjunto foto) de la primera compra, del cual ya se hizo la devolución por tara y se debió gestionar a mediados de enero haciéndole un vale\n el cual canjeamos al momento en esta nueva pulsera, dándole otro ticket el cual no aparece.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nYo al intentar hacerle de nuevo la devo por tara con el primero no me deja ya que salta 0 unidades del producto y hoy no hemos conseguido localizar el segundo ticket ni código del otro vale, no se si se podría gestionar de otra manera o localizarlo mas que\n nada porque la clienta quiere gastar ese vale en otra pulsera, (esta vez la rosa) y si ya hubiese problemas habría que devolverles el dinero.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nLa hemos guardado la otra pulsera y nos quedamos con sus datos para llamarla cuando sepamos.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nQuedamos a espera de una respuesta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nMuchas gracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nUn saludo</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1910507031elementToProof\">\nANDREA </div>\n</div>",
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