#32825 · INCIDENCIA ZEBRA OVIEDO
ID interno: 10918000010965217
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pala RFID
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/3/26, 11:27
Resuelto
7/4/26, 6:40
Actualizado
9/4/26, 7:08
Asignado
Mar 20, 2026 10:52 AM
Respondido
Mar 31, 2026 04:05 PM
Completado
Apr 9, 2026 09:08 AM
First resp. due
Mar 19, 2026 12:27 PM
Due by
Mar 20, 2026 12:27 PM
Tiempo de resolución
475.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Queríamos comentaros una incidencia que tenemos con la zebra que nos mandasteis para el almacén.
Desde hace un tiempo el lector no conecta de manera automática, por lo que diariamente tenemos que sacar la batería al lector y reiniciar la zebra para que se conecte y funcione.
¿Podéis revisarlo?
Muchas gracias,
Un saludo.
Resolución
Perfecto enviadnos la antigua por favor a atencion de Mitxel. Gracias!!
JSON crudo (detalle completo)
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