#32731 · INVENTARIO
ID interno: 10918000010906229
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/3/26, 7:21
Resuelto
17/3/26, 14:42
Actualizado
19/3/26, 14:59
Asignado
Mar 17, 2026 03:41 PM
Respondido
Mar 17, 2026 03:42 PM
Completado
Mar 19, 2026 03:59 PM
First resp. due
Mar 16, 2026 08:21 AM
Due by
Mar 17, 2026 08:21 AM
Tiempo de resolución
103.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Nos ponemos en contacto desde Sevilla New, para que nos resolváis un par de dudas, y así poder lograr la semana que viene un buen inventario en tienda.
- Creemos que el problema debe de estar en el borrado de PT, que realizamos los viernes. ¿Podéis indicarnos, por favor, si tenemos que esperar unas horas en concreto para el volcado de la mercancía que nos llega los viernes o si bien hay alguna fecha tope que no debemos eliminar?
- También me gustaría saber si hay algún inconveniente en que el lunes hagamos inventario, y si lo necesitamos volver a repetirlo el martes. Ya que estos dos días son los únicos que no nos llega mercancía a tienda.
El motivo de estas preguntas, no es más que ver donde podemos estar cometiendo errores y poder subsanarlo lo antes posible 😊.
Gracias, por vuestra paciencia y que tengáis buen finde.
Rosario Chiquero
Resolución
Solicitud reenviada a inventarios@browniespain.com , dirección desde la cual se gestionaran todas las consultas relacionadas con los inventarios.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1966493673529197215_parse_32910615770246209\">\n<div class=\"x_169193805WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos ponemos en contacto desde Sevilla New, para que nos resolváis un par de dudas, y así poder lograr la semana que viene un buen inventario en tienda.\n</p>\n<p class=\"MsoNormal\"> </p>\n<ol style=\"margin-top:0cm\" start=\"1\" type=\"1\">\n<li class=\"x_169193805MsoListParagraph\" style=\"\">\nCreemos que el problema debe de estar en el borrado de PT, que realizamos los viernes. ¿Podéis indicarnos, por favor, si tenemos que esperar unas horas en concreto para el volcado de la mercancía que nos llega los viernes o si bien hay alguna fecha tope que\n no debemos eliminar? </li><li class=\"x_169193805MsoListParagraph\" style=\"\">\nTambién me gustaría saber si hay algún inconveniente en que el lunes hagamos inventario, y si lo necesitamos volver a repetirlo el martes. Ya que estos dos días son los únicos que no nos llega mercancía a tienda.\n</li></ol>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El motivo de estas preguntas, no es más que ver donde podemos estar cometiendo errores y poder subsanarlo lo antes posible\n<span style=\"font-family:"Segoe UI Emoji", sans-serif\">😊</span>. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias, por vuestra paciencia y que tengáis buen finde. \n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Rosario Chiquero </p>\n</div>\n</div>",
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