#32696 · error apertura TPV1
ID interno: 10918000010878015
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
11/3/26, 7:37
Resuelto
16/3/26, 10:52
Actualizado
18/3/26, 10:59
Asignado
Mar 16, 2026 11:44 AM
Respondido
Mar 16, 2026 11:52 AM
Completado
Mar 18, 2026 11:59 AM
First resp. due
Mar 12, 2026 08:37 AM
Due by
Mar 13, 2026 08:37 AM
Tiempo de resolución
123.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Me he dado cuenta de que en el TPV1 cuando hago el conteo y pongo la cantidad de 400, no se cambia y me imprime el papel como que la cantidad que hay es 0, ayer también me paso y pensé que fue error mío y avise a cierres, pero hoy me fije y es algo del TPV1,
no sé si se podría arreglar para poner el importe real que hay en esa caja.
Muchas gracias,
Un saludo
Resolución
Hola,
Cuando abrías la caja debéis poner el importe y seleccionar en fondo caja para salga bien, si pasa que no funciona teneis una opcion en el tpv de entrada de efectivo para poder poner la entrada del efectivo en la apertura de caja.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Cuando abrías la caja debéis poner el importe y seleccionar en fondo caja para salga bien, si pasa que no funciona teneis una opcion en el tpv de entrada de efectivo para poder poner la entrada del efectivo en la apertura de caja.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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