#32547 · INCIDENCIA TARJETA REGALO OVIEDO
ID interno: 10918000010795279
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/2/26, 17:02
Resuelto
2/3/26, 12:02
Actualizado
4/3/26, 12:53
Asignado
Mar 2, 2026 11:25 AM
Respondido
Mar 2, 2026 11:24 AM
Completado
Mar 4, 2026 01:53 PM
First resp. due
Mar 3, 2026 08:00 AM
Due by
Mar 4, 2026 08:00 AM
Tiempo de resolución
43.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Como hablamos por teléfono os enviamos foto de la tarjeta regalo y los tickets.
A la clienta le regalaron esta tarjeta regalo comentándole que tenía 20 euros, como figura también en el comprobante.
Hoy se compró una sudadera y una bolsa y el importe era 40,05 euros, al canjear la tarjeta se canjeo 40,05 euros, cuando no es el importe que figuraba.
Hemos revisado los movimientos y son los siguientes. 
Le hemos cobrado a la clienta mediante datafono externo los 20,05 euros que en principio faltarían hasta que revisemos esto.
Ella asegura que esta tarjeta solo tenía 20 euros.
El nº de tarjeta es el siguiente: 0000600159689
En caso de que esta tarjera realmente no tuviera error y hubiera cargado en ella 40,05 euros, procederíamos a la devolución del importe al mismo método de pago de lo que pago la clienta ( los 20,05 euros)
Quedamos a la espera de respuesta.
Muchas gracias,
Un saludo.
Resolución
Perfecto, pues romped la tarjeta regalo y tiradla por favor. No es necesario hacer ninguna devolución.
Saludos!
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Perfecto, pues romped la tarjeta regalo y tiradla por favor. No es necesario hacer ninguna devolución.<br/></div><div><br/></div><div>Saludos!</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2068264696141709388_parse_1430547224168169547\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nBuenas tardes, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nComo hablamos por teléfono os enviamos foto de la tarjeta regalo y los tickets.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nA la clienta le regalaron esta tarjeta regalo comentándole que tenía 20 euros, como figura también en el comprobante. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nHoy se compró una sudadera y una bolsa y el importe era 40,05 euros, al canjear la tarjeta se canjeo 40,05 euros, cuando no es el importe que figuraba. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nHemos revisado los movimientos y son los siguientes. <img style=\"width:363.375px; height:171px; max-width:449px\" height=\"171\" width=\"363\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7265197&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nLe hemos cobrado a la clienta mediante datafono externo los 20,05 euros que en principio faltarían hasta que revisemos esto. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nElla asegura que esta tarjeta solo tenía 20 euros. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nEl nº de tarjeta es el siguiente: 0000600159689</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nEn caso de que esta tarjera realmente no tuviera error y hubiera cargado en ella 40,05 euros, procederíamos a la devolución del importe al mismo método de pago de lo que pago la clienta ( los 20,05 euros)</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nQuedamos a la espera de respuesta. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nMuchas gracias, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\nUn saludo. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_547456430elementToProof\">\n<br/>\n</div>\n<div class=\"x_547456430elementToProof\" id=\"x_547456430Signature\">\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_547456430elementToProof\">\n<span style=\"font-family:HelveticaNeue\"><b>Brownie Oviedo</b><br/>\nC/Uría, 16</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_547456430elementToProof\">\n<span style=\"font-family:HelveticaNeue\">C.P: 33003 , Oviedo<br/>\n</span><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(0, 120, 212); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></u></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_547456430elementToProof\">\n<span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\">T. +34 985 75 75 67</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_547456430elementToProof\">\n </p>\n</div>\n</div>",
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