#32467 · Solicitud de factura
ID interno: 10918000010763135
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/2/26, 13:32
Resuelto
2/3/26, 12:53
Actualizado
4/3/26, 12:53
Asignado
Feb 25, 2026 10:56 AM
Respondido
Feb 25, 2026 10:38 AM
Completado
Mar 4, 2026 01:53 PM
First resp. due
Feb 25, 2026 02:32 PM
Due by
Feb 26, 2026 02:32 PM
Tiempo de resolución
143.4 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola,
Quería solicitar una factura, pero el cliente no supo indicarme el día exacto de la compra.
¿Crees que sería posible localizarla con el número de contribuyente? En caso afirmativo, el número es 246943467.
¿Crees que sería posible localizarla con el número de contribuyente? En caso afirmativo, el número es 246943467.
La compra pudo haberse realizado en la tienda de Oeiras o en la de Cascais.
Muchas gracias por tu ayuda.
Brownie Cascais
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7734621997523844991_parse_1677579387217610419\">\n<div style=\"text-align:left; text-indent:0px; background-color:rgb(255, 255, 255); margin:1em 0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\nHola,</div>\n<div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\nQuería solicitar una factura, pero el cliente no supo indicarme el día exacto de la compra.<br/>\n¿Crees que sería posible localizarla con el número de contribuyente? En caso afirmativo, el número es 246943467.</div>\n<div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\nLa compra pudo haberse realizado en la tienda de Oeiras o en la de Cascais.</div>\n<div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\nMuchas gracias por tu ayuda.</div>\n<div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\n<br/>\n</div>\n<div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\nBrownie Cascais </div>\n<div style=\"text-align:left; text-indent:0px; margin:1em 0px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1751534506elementToProof\">\n<br/>\n</div>\n</div>",
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