#32444 · FALLOS PLACA DESALARMADO.
ID interno: 10918000010743601
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/2/26, 13:02
Resuelto
23/2/26, 13:29
Actualizado
25/2/26, 13:50
Asignado
Feb 23, 2026 02:07 PM
Respondido
Feb 23, 2026 02:29 PM
Completado
Feb 25, 2026 02:50 PM
First resp. due
Feb 24, 2026 02:02 PM
Due by
Feb 25, 2026 02:02 PM
Tiempo de resolución
0.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
En la tienda de Santander desde el viernes nos lleva dando problemas tanto la placa de desalarmado como los arcos.
Aunque la placa nos lea los productos al pasarlos, cuando el cliente sale de la tienda los arcos pitan igualmente. Además, las ventas no se nos sincronizan con la app de reponer de la zebra, ya que al entrar para sacarnos la reposición nos aparece vacío, como si no hubiéramos realizado ninguna venta.
Quedamos a la espera de cualquier cosa.
Muchas gracias,
Un saludo.
Elena.
Resolución
Placa reiniciada, en caso de que en la siguiente venta vuelva a ir mal algo, llamad directamente a soporte.
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