#32432 · Tarjeta regalo sin saldo.
ID interno: 10918000010743407
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/2/26, 12:39
Resuelto
23/2/26, 10:13
Actualizado
25/2/26, 10:50
Asignado
Feb 23, 2026 08:24 AM
Respondido
Feb 23, 2026 10:54 AM
Completado
Feb 25, 2026 11:50 AM
First resp. due
Feb 24, 2026 08:00 AM
Due by
Feb 25, 2026 08:00 AM
Tiempo de resolución
45.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas Tardes,
Esta mañana hemos tenido un problema con una clienta cuyo nombre es Maria Vallejo, esta compró un abrigo por 139,90€, este abrigo lo devolvió y le metieron el importe de la devolución en una tarjeta regalo.
La clienta utiliza la tarjeta en el periodo de rebajas y compra un abrigo por 79,90€.
Por lo cual en la tarjeta deja un importe de 60€.
Hemos mirado los movimientos de esta tarjeta y nos sale que el primer movimiento se realizó el día 29/11/2025 y el número de recibo es 0000000377000002414 en Nervión plaza de 139,90€.
El segundo movimiento se realizó el día 10/01/2026 y el número de recibo es 0000000B4600000317 en Sevilla New de 139,90€
Comprobamos el saldo de la tarjeta y aparece 0€ pero la clienta afirma que debería tener ese dinero en la tarjeta.
Esperamos una respuesta para poder darle una solución a la clienta.
Muchas Gracias.
Resolución
-
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_125216273039061062_parse_86278527013135086\">\n<div class=\"x_2134324502WordSection1\">\n<p class=\"MsoNormal\">Buenas Tardes,</p>\n<p class=\"MsoNormal\">Esta mañana hemos tenido un problema con una clienta cuyo nombre es Maria Vallejo, esta compró un abrigo por 139,90€, este abrigo lo devolvió y le metieron el importe de la devolución en una tarjeta regalo.</p>\n<p class=\"MsoNormal\">La clienta utiliza la tarjeta en el periodo de rebajas y compra un abrigo por 79,90€.</p>\n<p class=\"MsoNormal\">Por lo cual en la tarjeta deja un importe de 60€.</p>\n<p class=\"MsoNormal\">Hemos mirado los movimientos de esta tarjeta y nos sale que el primer movimiento se realizó el día 29/11/2025 y el número de recibo es 0000000377000002414 en Nervión plaza de 139,90€.</p>\n<p class=\"MsoNormal\">El segundo movimiento se realizó el día 10/01/2026 y el número de recibo es 0000000B4600000317 en Sevilla New de 139,90€</p>\n<p class=\"MsoNormal\">Comprobamos el saldo de la tarjeta y aparece 0€ pero la clienta afirma que debería tener ese dinero en la tarjeta.</p>\n<p class=\"MsoNormal\">Esperamos una respuesta para poder darle una solución a la clienta.</p>\n<p class=\"MsoNormal\">Muchas Gracias.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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