#32320 · RV: EXT:
ID interno: 10918000010684041
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
15/2/26, 12:59
Resuelto
16/2/26, 8:54
Actualizado
18/2/26, 9:47
Asignado
Feb 16, 2026 08:15 AM
Respondido
Feb 16, 2026 09:54 AM
Completado
Feb 18, 2026 10:47 AM
First resp. due
Feb 17, 2026 08:00 AM
Due by
Feb 18, 2026 08:00 AM
Tiempo de resolución
19.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
No hemos podido pasar este vale de Serrano ni con el código de barras ni manualmente.
Hemos puesto esos 7,01€ como datáfono externo.
Muchas gracias
De: Sarah Carmona Garcia <sarcarmona@icloud.com>
Enviado el: domingo, 15 de febrero de 2026 13:49
Para: Hermosilla <hermosilla@browniespain.com>
Asunto: EXT:
Enviado desde mi iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola chicas
Me confirman que los vales generados a partir del día 5 de febrero 2026 deberían funcionar correctamente con lectura de código de barras, los anteriores a esta fecha hay que meterlos de manera manal poniendo los cuatro ceros delante ejemplo: 0000W81....
Si no os funcionan los vales generados después del día 5 avisadme.
Un saludo.
Eliana
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Me confirman que los vales generados a partir del día 5 de febrero 2026 deberían funcionar correctamente con lectura de código de barras, los anteriores a esta fecha hay que meterlos de manera manal poniendo los cuatro ceros delante ejemplo: 0000W81....<br/></div><div><br/></div><div>Si no os funcionan los vales generados después del día 5 avisadme.<br/></div><div><br/></div><div>Un saludo.<br/></div><div>Eliana</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6589976225658036725_parse_2369922893069267459\">\n<div class=\"x_885406984WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Buenos días,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">No hemos podido pasar este vale de Serrano ni con el código de barras ni manualmente.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Hemos puesto esos 7,01€ como datáfono externo.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Sarah Carmona Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sarcarmona@icloud.com\">sarcarmona@icloud.com</a>>\n<br/>\n<b>Enviado el:</b> domingo, 15 de febrero de 2026 13:49<br/>\n<b>Para:</b> Hermosilla <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:hermosilla@browniespain.com\">hermosilla@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184014&ACTION=FILE\"/></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\"><br/>\nEnviado desde mi iPhone<br/>\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n</div>\n</div>\n</div>",
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