#32287 · INCIDENCIA VALE CLIENTA CYNTHIA
ID interno: 10918000010618479
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
12/2/26, 19:15
Resuelto
13/2/26, 9:40
Actualizado
15/2/26, 9:46
Asignado
Feb 13, 2026 08:27 AM
Respondido
Feb 13, 2026 10:03 AM
Completado
Feb 15, 2026 10:46 AM
First resp. due
Feb 16, 2026 08:00 AM
Due by
Feb 17, 2026 08:00 AM
Tiempo de resolución
14.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Ha venido esta tarde una clienta con este vale a preguntar cuanto le quedaba de saldo.
Al mirarlo, nos ha salido que estaba a cero se lo he dicho y me ha dicho que es imposible porque devolvió una chaqueta y por ello se llevó un jersey únicamente.
Entiendo que debe de tener otro vale, ella dice que no y que lo va a bscar por si acaso.
Vosotros podéis mirarlo?
Gracias!!
Cynthia Alcalde
Resolución
Vale adjuntado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3717443461817650312_parse_9044967826145003155\">\n<div class=\"x_359519237WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Buenas tardes,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Ha venido esta tarde una clienta con este vale a preguntar cuanto le quedaba de saldo.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Al mirarlo, nos ha salido que estaba a cero se lo he dicho y me ha dicho que es imposible porque devolvió una chaqueta y por ello se llevó un jersey únicamente.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Entiendo que debe de tener otro vale, ella dice que no y que lo va a bscar por si acaso.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Vosotros podéis mirarlo?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Gracias!!</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"></span><span style=\"font-size:11pt\"></span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"1179\" height=\"2556\" style=\"width:12.2812in; height:26.625in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7132314&ACTION=FILE\"/></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"><br/>\nCynthia Alcalde</span></p>\n</div>\n</div>\n</div>\n</div>",
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