#32169 · Error anular transacción programa ventas
ID interno: 10918000010564089
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
6/2/26, 15:26
Resuelto
9/2/26, 10:32
Actualizado
11/2/26, 10:44
Asignado
Feb 9, 2026 11:32 AM
Respondido
Feb 9, 2026 11:32 AM
Completado
Feb 11, 2026 11:44 AM
First resp. due
Feb 9, 2026 04:26 PM
Due by
Feb 10, 2026 04:26 PM
Tiempo de resolución
67.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
A todo lo anterior de que nos pide usuario y contraseñas (que no tenemos) para el QR de bizneo, el excel de objetivos, etc
Se nos bloquea el programa de ventas al intentar anular una transacción. Hemos reiniciado el ordenador y al iniciar el programa nos salta esta pantalla (adjuntamos imagen) y al darle a aceptar nos deja entrar y nos sale la transacción que queremos anular, pero
al intentar anularla nos salta este mensaje (adjuntamos imagen) y no nos deja hacer nada más.
Necesitamos que nos los solucionéis porfa
Un saludo
Resolución
Solucionado.
JSON crudo (detalle completo)
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