#32119 · RV: EXT: Envio de 2º via de faturas
ID interno: 10918000010526501
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/2/26, 13:04
Resuelto
10/2/26, 12:01
Actualizado
12/2/26, 12:45
Asignado
Feb 10, 2026 01:00 PM
Respondido
Feb 10, 2026 01:00 PM
Completado
Feb 12, 2026 01:45 PM
First resp. due
Feb 5, 2026 02:04 PM
Due by
Feb 6, 2026 02:04 PM
Tiempo de resolución
143.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
De: Só Patas - Consultório Veterinário <sopatas@gmail.com>
Enviado el: miércoles, 4 de febrero de 2026 11:13
Para: Colombo <colombo@browniespain.com>
Asunto: EXT: Envio de 2º via de faturas
Bom dia, venho por este meio solicitar o envio da 2º via das seguintes faturas:
FSA76FS2/0067160/JF29MMD2-0067160 emitida em 31/07/2025 no valor de 255,50€
FSA54FS2/0020280/JF2CMMD6-0020280 emitida em 29/11/2025 no valor de 220,06€,
o Nif -516763172.
Motivo deste pedido, foi o extravio das mesmas.
Fico a aguardar a vossa resposta.
Obrigado
--
Com os melhores cumprimentos
Clínica Veterinária Só Patas.
Aljustrel.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1114464399073304444_parse_131377574555796748\">\n<div class=\"x_1344449269WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Só Patas - Consultório Veterinário <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sopatas@gmail.com\">sopatas@gmail.com</a>>\n<br/>\n<b>Enviado el:</b> miércoles, 4 de febrero de 2026 11:13<br/>\n<b>Para:</b> Colombo <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Envio de 2º via de faturas</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div>\n<p class=\"MsoNormal\">Bom dia, venho por este meio solicitar o envio da 2º via das seguintes faturas:</p>\n</div>\n<div>\n<p class=\"MsoNormal\">FSA76FS2/0067160/JF29MMD2-0067160 emitida em 31/07/2025 no valor de 255,50€</p>\n</div>\n<div>\n<p class=\"MsoNormal\">FSA54FS2/0020280/JF2CMMD6-0020280 emitida em 29/11/2025 no valor de 220,06€, </p>\n</div>\n<div>\n<p class=\"MsoNormal\">o Nif -516763172.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Motivo deste pedido, foi o extravio das mesmas.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Fico a aguardar a vossa resposta.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Obrigado </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p class=\"MsoNormal\"><span class=\"x_1344449269gmailsignatureprefix\">-- </span></p>\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\">Com os melhores cumprimentos </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> Clínica Veterinária Só Patas.<br/>\n Aljustrel.</p>\n</div>\n</div>\n</div>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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