#31876 · Error tarjetas regalo
ID interno: 10918000010408533
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
24/1/26, 18:59
Resuelto
26/1/26, 8:24
Actualizado
28/1/26, 8:39
Asignado
Jan 26, 2026 09:22 AM
Respondido
Jan 26, 2026 09:24 AM
Completado
Jan 28, 2026 09:39 AM
First resp. due
Jan 27, 2026 08:00 AM
Due by
Jan 28, 2026 08:00 AM
Tiempo de resolución
37.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Hoy hemos tenido un problema en una compra al pasar una tarjeta regalo ya que la clienta tenía dos tarjetas cada una de 50 euros, la compra total era de 89,97e y al pasar la primera tarjeta es como que la venta ha finalizado pero esa tarjeta no se ha vaciado
por lo que nos hemos quedado ambas tarjetas cargadas, adjunto el número de ambas en las fotos para que nos digáis como proceder, la diferencia que debía quedar en la tarjeta era de 10,03 e los cuales los hemos metido en otra tarjeta regalo para dar a la clienta
mediante una operación ficticia con datafono externo.
Muchas gracias,
Un saludo
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4716955677773041048_parse_3675194663630705654\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\nHoy hemos tenido un problema en una compra al pasar una tarjeta regalo ya que la clienta tenía dos tarjetas cada una de 50 euros, la compra total era de 89,97e y al pasar la primera tarjeta es como que la venta ha finalizado pero esa tarjeta no se ha vaciado\n por lo que nos hemos quedado ambas tarjetas cargadas, adjunto el número de ambas en las fotos para que nos digáis como proceder, la diferencia que debía quedar en la tarjeta era de 10,03 e los cuales los hemos metido en otra tarjeta regalo para dar a la clienta\n mediante una operación ficticia con datafono externo. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\nMuchas gracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1027294514elementToProof\">\nUn saludo</div>\n</div>",
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