#31689 · INCIDENCIA VALE DE SERRANO
ID interno: 10918000010319165
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
16/1/26, 15:24
Resuelto
17/2/26, 7:44
Actualizado
19/2/26, 7:48
Asignado
Jan 19, 2026 08:40 AM
Respondido
Jan 19, 2026 08:43 AM
Completado
Feb 19, 2026 08:48 AM
First resp. due
Jan 19, 2026 04:24 PM
Due by
Jan 20, 2026 04:24 PM
Tiempo de resolución
760.3 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Hemos tenido que realizar una venta de la diferencia de un vale en datáfono externo.
Este es el número de vale, he quedado con la clienta que la mandaba el mail por correo una vez solucionado el problema el problema del vale.
Gracias,
Un saludo
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5502286797237695978_parse_6837025764829435006\">\n<div class=\"x_2111579389WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Buenas tardes,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Hemos tenido que realizar una venta de la diferencia de un vale en datáfono externo.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Este es el número de vale, he quedado con la clienta que la mandaba el mail por correo una vez solucionado el problema el problema del vale.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Gracias, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Un saludo</span></p>\n<div>\n<p class=\"MsoNormal\"><img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897506&ACTION=FILE\"/></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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