#31684 · RV: mercancia 16/01

ID interno: 10918000010319077

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Recepción de Mercancía

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cascais

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

16/1/26, 14:20

Resuelto

22/1/26, 7:54

Actualizado

24/1/26, 8:37

Asignado

Jan 19, 2026 09:45 AM

Respondido

Jan 22, 2026 08:54 AM

Completado

Jan 24, 2026 09:37 AM

First resp. due

Jan 19, 2026 03:20 PM

Due by

Jan 20, 2026 03:20 PM

Tiempo de resolución

137.6 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción



De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado: viernes, 16 de enero de 2026 13:51
Para: Cascais <cascais@browniespain.com>
Cc: Catarina Alves <catarina.alves@browniespain.com>
Asunto: Re: mercancia 16/01
 
Enviad ticket a soporte porfa 🙏 

New_Logo_01_.gif

Eliana Garcia
Retail Project Operations

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+33 140
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.






De: Cascais <cascais@browniespain.com>
Enviado: Friday, January 16, 2026 12:43:58 PM
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Cc: Catarina Alves <catarina.alves@browniespain.com>
Asunto: mercancia 16/01
 
Buenos días,

La cebra no lee la mercancía de hoy. Pero todas las piezas tienen RFID. ¿Podrías validarlo, por favor?

Gracias,

Catarina

Resolución

ticket cerrado
JSON crudo (detalle completo)
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_5380727104291519497_parse_1919667937217411180\">\n<div class=\"x_1165148298elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1165148298appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1165148298divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Eliana Garcia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>&gt;<br/>\n<b>Enviado:</b> viernes, 16 de enero de 2026 13:51<br/>\n<b>Para:</b> Cascais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>&gt;<br/>\n<b>Cc:</b> Catarina Alves &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:catarina.alves@browniespain.com\">catarina.alves@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> Re: mercancia 16/01</font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEnviad ticket a soporte porfa 🙏&nbsp;</div>\n</div>\n<div id=\"x_ms-outlook-mobile-body-separator-line\" dir=\"auto\" style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div id=\"x_ms-outlook-mobile-signature\" style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<div style=\"line-height:normal\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897473&amp;ACTION=FILE\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Eliana Garcia</b><br/>\n<span style=\"font-size:8pt\">Retail Project Operations</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897474&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897475&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897476&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897477&amp;ACTION=FILE\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">140</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt\"><br/>\n</p>\n<p style=\"font-family:ARIAL; margin-top:0pt; margin-bottom:5pt; font-size:10pt\"><br/>\n</p>\n</div>\n<div><br/>\n</div>\n</div>\n<hr style=\"width:98%\"/>\n<div id=\"x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size:11pt\"><b>De:</b> Cascais &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>&gt;<br/>\n<b>Enviado:</b> Friday, January 16, 2026 12:43:58 PM<br/>\n<b>Para:</b> Eliana Garcia &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>&gt;<br/>\n<b>Cc:</b> Catarina Alves &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:catarina.alves@browniespain.com\">catarina.alves@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> mercancia 16/01</font>\n<div>&nbsp;</div>\n</div>\n\n<div dir=\"ltr\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa cebra no lee la mercancía de hoy. Pero todas las piezas tienen RFID. ¿Podrías validarlo, por favor?</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias,</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCatarina</div>\n</div>\n</div>\n</div>",
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