#31684 · RV: mercancia 16/01
ID interno: 10918000010319077
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/1/26, 14:20
Resuelto
22/1/26, 7:54
Actualizado
24/1/26, 8:37
Asignado
Jan 19, 2026 09:45 AM
Respondido
Jan 22, 2026 08:54 AM
Completado
Jan 24, 2026 09:37 AM
First resp. due
Jan 19, 2026 03:20 PM
Due by
Jan 20, 2026 03:20 PM
Tiempo de resolución
137.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Enviado: viernes, 16 de enero de 2026 13:51
Para: Cascais <cascais@browniespain.com>
Cc: Catarina Alves <catarina.alves@browniespain.com>
Asunto: Re: mercancia 16/01
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Enviado: Friday, January 16, 2026 12:43:58 PM
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Cc: Catarina Alves <catarina.alves@browniespain.com>
Asunto: mercancia 16/01
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5380727104291519497_parse_1919667937217411180\">\n<div class=\"x_1165148298elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1165148298appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1165148298divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>Enviado:</b> viernes, 16 de enero de 2026 13:51<br/>\n<b>Para:</b> Cascais <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>><br/>\n<b>Cc:</b> Catarina Alves <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:catarina.alves@browniespain.com\">catarina.alves@browniespain.com</a>><br/>\n<b>Asunto:</b> Re: mercancia 16/01</font>\n<div> </div>\n</div>\n<div>\n<div style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEnviad ticket a soporte porfa 🙏 </div>\n</div>\n<div id=\"x_ms-outlook-mobile-body-separator-line\" dir=\"auto\" style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div id=\"x_ms-outlook-mobile-signature\" style=\"font-family:Aptos, -apple-system, HelveticaNeue, sans-serif; font-size:12pt\">\n<div style=\"line-height:normal\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897473&ACTION=FILE\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Eliana Garcia</b><br/>\n<span style=\"font-size:8pt\">Retail Project Operations</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897474&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897475&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897476&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6897477&ACTION=FILE\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">140</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt\"><br/>\n</p>\n<p style=\"font-family:ARIAL; margin-top:0pt; margin-bottom:5pt; font-size:10pt\"><br/>\n</p>\n</div>\n<div><br/>\n</div>\n</div>\n<hr style=\"width:98%\"/>\n<div id=\"x_divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" color=\"#000000\" style=\"font-size:11pt\"><b>De:</b> Cascais <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cascais@browniespain.com\">cascais@browniespain.com</a>><br/>\n<b>Enviado:</b> Friday, January 16, 2026 12:43:58 PM<br/>\n<b>Para:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>Cc:</b> Catarina Alves <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:catarina.alves@browniespain.com\">catarina.alves@browniespain.com</a>><br/>\n<b>Asunto:</b> mercancia 16/01</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nLa cebra no lee la mercancía de hoy. Pero todas las piezas tienen RFID. ¿Podrías validarlo, por favor?</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias,</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCatarina</div>\n</div>\n</div>\n</div>",
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