#31612 · Error al registrar fondo de caja
ID interno: 10918000010272775
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
14/1/26, 10:37
Resuelto
19/1/26, 14:14
Actualizado
21/1/26, 14:36
Asignado
Jan 14, 2026 12:32 PM
Respondido
Jan 14, 2026 12:47 PM
Completado
Jan 21, 2026 03:36 PM
First resp. due
Jan 15, 2026 11:37 AM
Due by
Jan 16, 2026 11:37 AM
Tiempo de resolución
123.6 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Espero que se encuentren bien. Les escribo tras un error que ocurrió en el sistema arriba en la cafetería en la tableta. Al abrir el programa y tratar de registrar el fondo de caja, daba un error de impresión. Al darle volver a intentar varias veces, seguía sin imprimir. Entonces, le di cerrar ya que darle volver a intentar seguía sin funcionar. Al presionar cerrar, en vez de mostrar la página de registrar fondo de caja, se fue de un solo a la página de ventas. Así que no creo que se habrá registrado fondo de caja, pero no estoy segura si darle declarar cierre para volver a intentar.
Hemos llamado para ver los siguientes pasos y nos han dicho que escribiéramos un correo describiendo la situación. Gracias por su tiempo y su ayuda.
Un saludo,
Cafetería Brownie
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2104066797988226745_parse_5851707304338402948\">\n<div class=\"x_1143838180WordSection1\">\n<p class=\"MsoNormal\"><span>Buenos días,</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Espero que se encuentren bien. Les escribo tras un error que ocurrió en el sistema arriba en la cafetería en la tableta. Al abrir el programa y tratar de registrar el fondo de caja, daba un error de impresión. Al darle\n volver a intentar varias veces, seguía sin imprimir. Entonces, le di cerrar ya que darle volver a intentar seguía sin funcionar. Al presionar cerrar, en vez de mostrar la página de registrar fondo de caja, se fue de un solo a la página de ventas. Así que no\n creo que se habrá registrado fondo de caja, pero no estoy segura si darle declarar cierre para volver a intentar.\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Hemos llamado para ver los siguientes pasos y nos han dicho que escribiéramos un correo describiendo la situación. Gracias por su tiempo y su ayuda.\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Un saludo, </span></p>\n<p class=\"MsoNormal\"><span>Cafetería Brownie</span></p>\n</div>\n</div>",
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