#31547 · ERROR DEVOLUCIÓN
ID interno: 10918000010234103
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/1/26, 13:28
Resuelto
12/1/26, 11:05
Actualizado
14/1/26, 11:33
Asignado
Jan 12, 2026 12:04 PM
Respondido
Jan 12, 2026 12:05 PM
Completado
Jan 14, 2026 12:33 PM
First resp. due
Jan 13, 2026 08:00 AM
Due by
Jan 14, 2026 08:00 AM
Tiempo de resolución
45.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes, como hemos comentado por teléfono, se ha devuelto por error 69,9 en “tarjeta regalo” aunque sin haber leído ninguna, por lo que no ha salido un vale para la clienta. He vuelto a hacer la devolución de la misma prenda para poder darle su vale.
Te adjunto los tickets que han salido en la primera devolución errónea para que puedas cancelarlo o lo que sea necesario.
Disculpa las molestias y gracias de antemano 😊
Resolución
Reenviado a cierres.
JSON crudo (detalle completo)
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