#31458 · error en una operacion
ID interno: 10918000010197657
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
7/1/26, 19:38
Resuelto
8/1/26, 13:50
Actualizado
10/1/26, 14:31
Asignado
Jan 8, 2026 02:49 PM
Respondido
Jan 8, 2026 02:50 PM
Completado
Jan 10, 2026 03:31 PM
First resp. due
Jan 9, 2026 08:00 AM
Due by
Jan 12, 2026 08:00 AM
Tiempo de resolución
18.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas,
Hoy ha habido un error con el precio de un jersey (w26-0648-008-103) ya que la clienta tenía entendido que costaba un precio equivocado (29,99, cuando en realidad cuesta 39,99). Al devolverlo para llevarse otros del precio deseado, se la ha creado un vale de
79,98. La clienta desea que se la devuelva el dinero por el mal entendimiento del precio del jersey, ya que si no se la hará un vale del dinero sobrante del vale de 79,98 tras comprar los otros jerséis más baratos, y no lo quiere.
Necesitamos que se anule la operación del vale o de la compra para poder devolverla el dinero y gestionar la nueva compra de los nuevos jerséis que se quiere llevar. Adjuntamos la imagen de los tickets, el de la compra y el del vale.
Mañana por la mañana la clienta se pasará por la tienda para terminar de gestionarlo.
Gracias.
Resolución
-
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"name": "N1 Support",
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"id": "10918000000794001"
},
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"email_id": "n1support@browniespain.com",
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"id": "10918000000174683"
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"cost_per_hour": "0",
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},
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"udf_char2": "Remoto",
"udf_char3": "No"
},
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{
"id": "10918000010197665",
"name": "IMG_9603.jpeg",
"size": "4345905",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5089872786813144987_parse_4668975979268135588\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\nBuenas, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\nHoy ha habido un error con el precio de un jersey (w26-0648-008-103) ya que la clienta tenía entendido que costaba un precio equivocado (29,99, cuando en realidad cuesta 39,99). Al devolverlo para llevarse otros del precio deseado, se la ha creado un vale de\n 79,98. La clienta desea que se la devuelva el dinero por el mal entendimiento del precio del jersey, ya que si no se la hará un vale del dinero sobrante del vale de 79,98 tras comprar los otros jerséis más baratos, y no lo quiere. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\nNecesitamos que se anule la operación del vale o de la compra para poder devolverla el dinero y gestionar la nueva compra de los nuevos jerséis que se quiere llevar. Adjuntamos la imagen de los tickets, el de la compra y el del vale. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\nMañana por la mañana la clienta se pasará por la tienda para terminar de gestionarlo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_836610536elementToProof\">\nGracias.</div>\n</div>",
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"value": "31458",
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},
"due_by_time": {
"value": "1768201201242",
"display_value": "Jan 12, 2026 08:00 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000001068722",
"name": "Error personal tienda"
},
"closure_info": {
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},
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"value": "1767814714414",
"display_value": "Jan 7, 2026 08:38 PM"
},
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"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "24602000",
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"value": "1767880181591",
"display_value": "Jan 8, 2026 02:49 PM"
},
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"value": "1767880201264",
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},
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"value": "1768055494581",
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},
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"value": "1767880201281",
"display_value": "Jan 8, 2026 02:50 PM"
},
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"value": "1768055494600",
"display_value": "Jan 10, 2026 03:31 PM"
},
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"first_response_due_by_time": {
"value": "1767942000828",
"display_value": "Jan 9, 2026 08:00 AM"
},
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}