#31315 · MERCANCIA SIN VALIDAR
ID interno: 10918000010080067
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/12/25, 11:25
Resuelto
30/12/25, 13:16
Actualizado
1/1/26, 13:27
Asignado
Dec 30, 2025 02:09 PM
Respondido
Dec 30, 2025 02:16 PM
Completado
Jan 1, 2026 02:27 PM
First resp. due
Dec 31, 2025 12:25 PM
Due by
Jan 2, 2026 12:25 PM
Tiempo de resolución
1.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os reenvio el pdf con la mercancia que nos llegó ayer, porque no la pudimos validar de forma manual ni con zebra, ya que no estaba cargado. Nos lo podeis validar, por favor?
Gracias, un saludo
Rosario Chiquero
De: Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>
Enviado: miércoles, 24 de diciembre de 2025 15:21
Para: Sevilla <sevilla@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007070
Enviado: miércoles, 24 de diciembre de 2025 15:21
Para: Sevilla <sevilla@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007070
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 13 Bultos
Consumibles 0 Bultos
Bultos Online 0 Bultos
Total Bultos 13 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Buenas tardes, Rosario.
La mercancía estaba cargada desde el día 24/12 tanto en Zebra como en el TPV. Por favor, revisadlo bien y realizad la validación desde el TPV, ya que nosotros no vamos a validarla.
Os pedimos estar atentas, ya que la única diferencia en estas cajas cargadas por logística es que comenzaban con 05… y no con 014…. además se envio un email avisando de esto ya que much@s os pensabais que no estaba cargado solo porque cambio de numeración el albarán.
Muchas gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:24px\">Buenas tardes, Rosario.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">La mercancía estaba cargada desde el día 24/12 tanto en Zebra como en el TPV. Por favor, revisadlo bien y realizad la validación desde el TPV, ya que nosotros no vamos a validarla.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">Os pedimos estar atentas, ya que la única diferencia en estas cajas cargadas por logística es que comenzaban con </span><b><span class=\"size\" style=\"font-size:24px\">05…</span></b><span class=\"size\" style=\"font-size:24px\"> y no con </span><b><span class=\"size\" style=\"font-size:24px\">014…</span></b><span class=\"size\" style=\"font-size:24px\">. además se envio un email avisando de esto ya que much@s os pensabais que no estaba cargado solo porque cambio de numeración el albarán.</span><br/></p><div><span class=\"size\" style=\"font-size:24px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6760003&ACTION=FILE\" orig_width=\"1691\" orig_height=\"962\" width=\"788\" height=\"447\"/></span><br/></div><div><span class=\"size\" style=\"font-size:24px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6760004&ACTION=FILE\" orig_width=\"1705\" orig_height=\"821\" width=\"845\" height=\"405\"/></span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><p><span class=\"size\" style=\"font-size:24px\">Muchas gracias.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><div><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4988166280601514343_parse_1483470146160843648\">\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, </div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n Os reenvio el pdf con la mercancia que nos llegó ayer, porque no la pudimos validar de forma manual ni con zebra, ya que no estaba cargado. Nos lo podeis validar, por favor? </div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n Gracias, un saludo </div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_120892376elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n Rosario Chiquero </div>\n<div id=\"x_120892376appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_120892376divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Avisos Automaticos Interface Brownie 17 <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Brownie.avisosautomaticos@districenter.es\">Brownie.avisosautomaticos@districenter.es</a>><br/>\n<b>Enviado:</b> miércoles, 24 de diciembre de 2025 15:21<br/>\n<b>Para:</b> Sevilla <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:sevilla@browniespain.com\">sevilla@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Detalle bultos próxima entrega M007070</font>\n<div> </div>\n</div>\n<div>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Hola, </span></p>\n<p><br/>\n</p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p><br/>\n</p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Mercancía 13 Bultos</span></p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Consumibles 0 Bultos</span></p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Total Bultos 13 Bultos</span></p>\n<p><br/>\n</p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p><br/>\n</p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">En caso de incidencia por favor contactad con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">logistica@browniespain.com</a></span></p>\n<p><br/>\n</p>\n<p><span style=\"font-size:15px; font-family:"Aptos", sans-serif\">Un saludo,</span></p>\n<p><br/>\n</p>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>\n</div>",
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