#31068 · BUSCAR VALE PERDIDO CLIENTA SANTANDER NEW
ID interno: 10918000009941729
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
15/12/25, 19:26
Resuelto
17/12/25, 11:28
Actualizado
19/12/25, 12:21
Asignado
Dec 16, 2025 08:14 AM
Respondido
Dec 17, 2025 12:28 PM
Completado
Dec 19, 2025 01:21 PM
First resp. due
—
Due by
—
Tiempo de resolución
40.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Una clienta hizo la compra en nuestra tienda de una camiseta la cual devolvió el día 27/11/2025 (sobre las 17:45/18:00 horas) y ha perdido el vale de dicha devolución.
Con los datos que nos ha facilitado hemos encontrado el ticket de la venta de la camiseta, pero no encontramos el de la devolución. ¿Podríais encontrarlo vosotros?
El número de ticket de la venta de la camiseta es 0000000B56000035056, del día 08/11/2025 a las 19:31, y lo que se llevó fue una camiseta asimétrica gris oscuro en XS. (W26-0136-025-808).
Quedamos pendientes.
Muchas gracias.
Saludos.
Resolución
JSON crudo (detalle completo)
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},
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"value": "1765970887742",
"display_value": "Dec 17, 2025 12:28 PM"
}
},
"technician": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"id": "10918000000174683"
},
"first_name": "Eliana",
"user_scope": "internal_user",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2620609507335351821_parse_8057206101549700957\">\n<div class=\"x_960730783WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Una clienta hizo la compra en nuestra tienda de una camiseta la cual\n<b>devolvió el día 27/11/2025</b> (sobre las 17:45/18:00 horas) y ha perdido el vale de dicha devolución.</p>\n<p class=\"MsoNormal\">Con los datos que nos ha facilitado hemos encontrado el ticket de la venta de la camiseta, pero no encontramos el de la devolución. ¿Podríais encontrarlo vosotros?</p>\n<p class=\"MsoNormal\">El número de ticket de <b>la venta de la camiseta es 0000000B56000035056</b>, del día 08/11/2025 a las 19:31, y lo que se llevó fue una camiseta asimétrica gris oscuro en XS. (W26-0136-025-808).</p>\n<p class=\"MsoNormal\">Quedamos pendientes.</p>\n<p class=\"MsoNormal\">Muchas gracias.</p>\n<p class=\"MsoNormal\">Saludos.</p>\n</div>\n</div>",
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"subcategory": {
"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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"id": "10918000000044001",
"name": "Éxito"
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"display_value": "Dec 15, 2025 08:26 PM"
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"name": "Petición"
},
"time_elapsed": "52087000",
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"value": "1765869288223",
"display_value": "Dec 16, 2025 08:14 AM"
},
"resolved_time": {
"value": "1765970887720",
"display_value": "Dec 17, 2025 12:28 PM"
},
"completed_time": {
"value": "1766146892812",
"display_value": "Dec 19, 2025 01:21 PM"
},
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"rocio.teran@browniespain.com"
],
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}