#31034 · RECUPERAR TICKET DE VENTA
ID interno: 10918000009941055
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/12/25, 16:35
Resuelto
17/12/25, 11:23
Actualizado
19/12/25, 16:17
Asignado
Dec 15, 2025 08:58 AM
Respondido
Dec 15, 2025 01:21 PM
Completado
Dec 19, 2025 01:21 PM
First resp. due
Dec 15, 2025 05:35 PM
Due by
Dec 16, 2025 05:35 PM
Tiempo de resolución
114.8 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os paso información de una clienta que esta desde los comienzos en Brownie, Rocío Valiente (672 740 240) y por ello tiene y 5 o 10% por si os sirve de ayuda también. A dicha clienta le robaron la cartera y con ello los tickets de compra, necesitamos buscar un ticket del 28/11/25 Black entre las 16:00-16:30 con un pantalón W26-0481-002-810.
Espero que os sirva de ayuda, y gracias por las molestias.
Rosario Chiquero
Resolución
Reabrimos el ticket cuando nos proporcioneis mas informacion, ya que no hay en la fecha indicada ninguna compra de este cliente.
Un saludo.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7627104380283166468_parse_7330361117959149726\">\n<div class=\"x_856681084WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os paso información de una clienta que esta desde los comienzos en Brownie, Rocío Valiente (672 740 240) y por ello tiene y 5 o 10% por si os sirve de ayuda también. A dicha clienta le robaron la cartera y con ello los tickets de compra,\n necesitamos buscar un ticket del 28/11/25 Black entre las 16:00-16:30 con un pantalón W26-0481-002-810.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Espero que os sirva de ayuda, y gracias por las molestias. \n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Rosario Chiquero </p>\n</div>\n</div>",
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