#31024 · VALE ANTIGUO SANTANDER NEW
ID interno: 10918000009914825
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/12/25, 11:11
Resuelto
12/12/25, 11:51
Actualizado
15/12/25, 15:36
Asignado
Dec 12, 2025 12:51 PM
Respondido
Dec 12, 2025 12:51 PM
Completado
Dec 14, 2025 01:17 PM
First resp. due
Dec 15, 2025 12:11 PM
Due by
Dec 16, 2025 12:11 PM
Tiempo de resolución
0.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Os escribo para informaros de que ha venido una clienta a canjear un vale antiguo, emitido el 28/10/2020 y para poder utilizarlo y con la autorización de @soporte, hemos realizado una tarjeta regalo con el importe de dicho vale, 14,20€, y así poder aplicar el descuento del vale en la venta de la clienta. Hemos utilizado datáfono externo como medio de pago ficticio.
Por lo que hoy nos aparecerá en el cierre de caja un descuadre con datáfono externo por importe de 14,20€.
El n º de vale es M00702200100205.
Gracias de antemano.
Saludos,
Rocío.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1893190327263818744_parse_49409589338956128\">\n<div class=\"x_256367017WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os escribo para informaros de que ha venido una clienta a canjear un vale antiguo, emitido el 28/10/2020 y para poder utilizarlo y con la autorización de @soporte, hemos realizado una tarjeta regalo con el importe de dicho vale, 14,20€,\n y así poder aplicar el descuento del vale en la venta de la clienta. Hemos utilizado datáfono externo como medio de pago ficticio.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b>Por lo que hoy <span style=\"background:yellow\">\nnos aparecerá en el cierre de caja un descuadre</span> con datáfono externo por importe de 14,20€.</b></p>\n<p class=\"MsoNormal\"><b> </b></p>\n<p class=\"MsoNormal\"><i>El n º de vale es M00702200100205.</i></p>\n<p class=\"MsoNormal\"><i> </i></p>\n<p class=\"MsoNormal\"><i> </i></p>\n<p class=\"MsoNormal\">Gracias de antemano.</p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Rocío.</p>\n</div>\n</div>",
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