#30981 · CAÍDA SERVIDOR SANTANDER NEW
ID interno: 10918000009914149
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/12/25, 14:37
Resuelto
22/12/25, 12:44
Actualizado
24/12/25, 13:24
Asignado
Dec 15, 2025 10:23 AM
Respondido
Dec 15, 2025 10:24 AM
Completado
Dec 24, 2025 02:24 PM
First resp. due
Dec 11, 2025 03:37 PM
Due by
Dec 12, 2025 03:37 PM
Tiempo de resolución
286.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Abrimos ticket de nuevo porque llevamos días que, literalmente cada minuto, se nos sale el programa de caja saltándonos el aviso que dice si queremos reiniciarlo.
Por mucho que cerremos y abramos el programa o lo reiniciemos, esto sigue apareciendo y hace que muchas ventas que deberían ser rápidas se dilaten mucho en el tiempo.
¿Nos lo podéis revisar por favor?
También siguen saltándose las contraseñas de cada cosa que queremos hacer, ya sea fichar, hacer un traspaso, un ajuste e incluso la página de pagos.
Si que tenemos las contraseñas apuntadas, pero ¿No podría haber una manera de que se nos quedaran guardadas definitivamente?
Quedamos pendientes.
Gracias de antemano.
Saludos,
Rocío.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_834403081047680865_parse_6639101744275763615\">\n<div class=\"x_1324492513WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Abrimos ticket de nuevo porque llevamos días que, literalmente cada minuto,\n<b>se nos sale el programa de caja</b> saltándonos el aviso que dice si queremos reiniciarlo.</p>\n<p class=\"MsoNormal\">Por mucho que cerremos y abramos el programa o lo reiniciemos, esto sigue apareciendo y hace que muchas ventas que deberían ser rápidas se dilaten mucho en el tiempo.</p>\n<p class=\"MsoNormal\">¿Nos lo podéis revisar por favor?</p>\n<p class=\"MsoNormal\"><b>También siguen saltándose las contraseñas</b> de cada cosa que queremos hacer, ya sea fichar, hacer un traspaso, un ajuste e incluso la página de pagos.</p>\n<p class=\"MsoNormal\">Si que tenemos las contraseñas apuntadas, pero ¿No podría haber una manera de que se nos quedaran guardadas definitivamente?<br/>\nQuedamos pendientes.</p>\n<p class=\"MsoNormal\">Gracias de antemano.</p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Rocío.</p>\n</div>\n</div>",
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