#30916 · ERROR EN EL COBRO
ID interno: 10918000009877707
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
7/12/25, 12:27
Resuelto
15/12/25, 9:19
Actualizado
17/12/25, 10:18
Asignado
Dec 9, 2025 06:24 PM
Respondido
Dec 15, 2025 10:19 AM
Completado
Dec 17, 2025 11:18 AM
First resp. due
Dec 9, 2025 08:00 AM
Due by
Dec 10, 2025 08:00 AM
Tiempo de resolución
188.9 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Anoche se nos bloqueó el ordenador y no sabemos si se le cobró a la clienta dos veces o una vez y se la canceló.
Quedamos en enviaros las transacciones por si por favor podéis confirmarnos y si no se cobro que se lo podáis cobrar como hablamos.
Muchas gracias,
Un saludo
Enviado desde mi iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola chicas
Este cobro fue anulado es decir a la clienta s ele cobro una vez y se le anulo esa venta con lo cual la venta no quedo cobrada,
he pedido a infinity que se pase el cobro de esta venta.
Os adjunto capturas para que lo visualicéis mejor.
No debéis hacer nada, al cliente se le pasa el corbo solo es para que estéis informadas:
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Este cobro fue anulado es decir a la clienta s ele cobro una vez y se le anulo esa venta con lo cual la venta no quedo cobrada,<br/></div><div>he pedido a infinity que se pase el cobro de esta venta.<br/></div><div><br/></div><div>Os adjunto capturas para que lo visualicéis mejor.<br/></div><div><br/></div><div>No debéis hacer nada, al cliente se le pasa el corbo solo es para que estéis informadas:<br/></div><div><br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6655043&ACTION=FILE\" orig_width=\"1118\" orig_height=\"119\" width=\"792\" height=\"83\"/><br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6655044&ACTION=FILE\" orig_width=\"1107\" orig_height=\"481\" width=\"637\" height=\"275\"/><br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6655045&ACTION=FILE\" orig_width=\"1108\" orig_height=\"456\" width=\"635\" height=\"260\"/><br/></div></div>",
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"name": "Eliana Garcia",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"name": "IT",
"site": {
"id": "10918000000794001"
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},
"first_name": "Eliana",
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"display_value": "Dec 15, 2025 10:19 AM"
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6679799917568770080_parse_2178295184610894831\">\n<div class=\"x_1636931481WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Anoche se nos bloqueó el ordenador y no sabemos si se le cobró a la clienta dos veces o una vez y se la canceló.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Quedamos en enviaros las transacciones por si por favor podéis confirmarnos y si no se cobro que se lo podáis cobrar como hablamos.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Muchas gracias,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Un saludo</span></p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641418&ACTION=FILE\"/></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641419&ACTION=FILE\"/></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641420&ACTION=FILE\"/></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"640\" height=\"480\" style=\"width:6.6666in; height:5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6641421&ACTION=FILE\"/></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\"><br/>\nEnviado desde mi iPhone<br/>\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n</div>\n</div>\n</div>",
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"id": "10918000000044001",
"name": "Éxito"
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