#30692 · INCIDENCIA DECLARACIÓN CIERRE TPV1 HERMOSILLA
ID interno: 10918000009711725
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Petición
Creado
24/11/25, 20:00
Resuelto
25/11/25, 8:10
Actualizado
27/11/25, 8:47
Asignado
Nov 25, 2025 08:25 AM
Respondido
Nov 25, 2025 09:10 AM
Completado
Nov 27, 2025 09:47 AM
First resp. due
—
Due by
—
Tiempo de resolución
12.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola, buenas noches.
Hemos hablado con vosotros sobre la incidencia, no nos ha salido el ticket de declaración de cierre del TPV1.
No ha habido ningún error del programa, ha sido fallo nuestro que estaba colocado el royo del ticket al revés.
Nos habéis comentado que nos enviabais la copia y que os mandara un email.
Esperamos vuestra respuesta, disculpa las molestias.
Un saludo.
Hermosilla.
Resolución
Hola chicas
Os he impreso la copia del recibo del cierre de anoche, es el recibo con hora y fecha indicadas en la captura:
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:24px\">Hola chicas</span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\">Os he impreso la copia del recibo del cierre de anoche, es el recibo con hora y fecha indicadas en la captura:</span><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6516063&ACTION=FILE\" orig_width=\"1010\" orig_height=\"742\" width=\"690\" height=\"506\"/><br/></div></div>",
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