#30689 · RV: recuperación de tiquet
ID interno: 10918000009711655
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
24/11/25, 17:07
Resuelto
25/11/25, 8:43
Actualizado
27/11/25, 8:47
Asignado
Nov 25, 2025 08:26 AM
Respondido
Nov 25, 2025 09:43 AM
Completado
Nov 27, 2025 09:47 AM
First resp. due
—
Due by
—
Tiempo de resolución
15.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, os paso también este que necesitamos
De: Sevilla
Enviado el: viernes, 21 de noviembre de 2025 18:38
Para: Eliana Garcia <eliana.garcia@browniespain.com>
CC: Tatiana Casañas <tatiana.casanas@browniespain.com>; Rosario Chiquero <rosario.chiquero@browniespain.com>
Asunto: recuperación de tiquet
Hola buenas tardes,
Necesito el tiquet de un cliente que compro en tienda el pasado día 19/11/25, la hora en la que pago con tarjeta fue las 16:47 y el articulo era un pantalón con referencia 843435523372.
Gracias, un cordial saludo
Resolución
Hola
Adjunto ticket:
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Hola</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Adjunto ticket:</span><br/></div><div><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6516067&ACTION=FILE\" orig_width=\"737\" orig_height=\"695\" width=\"628\" height=\"592\"/><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7966382722174173712_parse_8520405674470767597\">\n<div class=\"x_405878786WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, os paso también este que necesitamos </p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> Sevilla\n<br/>\n<b>Enviado el:</b> viernes, 21 de noviembre de 2025 18:38<br/>\n<b>Para:</b> Eliana Garcia <eliana.garcia@browniespain.com><br/>\n<b>CC:</b> Tatiana Casañas <tatiana.casanas@browniespain.com>; Rosario Chiquero <rosario.chiquero@browniespain.com><br/>\n<b>Asunto:</b> recuperación de tiquet </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesito el tiquet de un cliente que compro en tienda el pasado día 19/11/25, la hora en la que pago con tarjeta fue las 16:47 y el articulo era un pantalón con referencia 843435523372.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias, un cordial saludo </p>\n</div>\n</div>",
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