#30603 · Problemas con el tpv
ID interno: 10918000009677623
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/11/25, 15:30
Resuelto
21/11/25, 8:22
Actualizado
23/11/25, 8:45
Asignado
Nov 21, 2025 09:16 AM
Respondido
Nov 21, 2025 09:22 AM
Completado
Nov 23, 2025 09:45 AM
First resp. due
Nov 21, 2025 04:30 PM
Due by
Nov 24, 2025 04:30 PM
Tiempo de resolución
16.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola buenas tardes,
Acabamos de hacer una operación en el TPV 1 el cual han pagado en efectivo ya el ordenador estaba yendo lento y se estaba quedando pillado, pero a respondido finalmente y se ha hecho la operación. Finalmente, cuando ha salido el tiquet ha vuelto aparecer en la pantalla el importe.
Paso foto de como se ha quedado el ordenador, repito después de finalizar el cobro y salir el tiquet de la compra.
Resolución
Solucionado.
JSON crudo (detalle completo)
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