#30241 · TARJETA REGALO- DATAFONO EXTERNO
ID interno: 10918000009531455
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
4/11/25, 18:29
Resuelto
5/11/25, 8:22
Actualizado
7/11/25, 8:38
Asignado
Nov 5, 2025 08:32 AM
Respondido
Nov 5, 2025 09:22 AM
Completado
Nov 7, 2025 09:38 AM
First resp. due
Nov 6, 2025 08:00 AM
Due by
Nov 7, 2025 08:00 AM
Tiempo de resolución
13.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
hemos tenido otra vez un problema con las tarjetas regalo, he llamado a soporte pero no he podido contactar con ellos.
hemos hecho una venta de 115,80e y tenian una tarjeta de 100e, al meter la tarjeta ( lo hemos hecho manual como nos dijo eliana sin el primer 0) no sabemos porque, ha pasado la venta entera como tarjeta regalo, pero realmente la clienta tenia que pagar a mayores
15,80.
La solucion rapida que hemos encontrado ha sido cobrar esos 15,80 con datafono externo.
asique os saldra 15,80e de mas
muchas gracias
un saludo
Resolución
Buenos días, chicas:
Quería recordaros lo que os he comentado en varias ocasiones sobre los “000” en las tarjetas regalo. Es importante revisar el saldo, ya que el diseño de la tarjeta puede generar confusión: delante del número aparecen unas líneas adicionales que a veces impiden que se lean correctamente los cuatro ceros iniciales (0000).
Por eso, siempre os indico que comprobéis si la tarjeta está cargada correctamente, tanto con tres ceros (000) como con cuatro (0000). He explicado este detalle cada vez que me llamáis para consultarlo, para asegurar que no haya confusiones.
Adjunto un ejemplo claro para que podáis verlo de nuevo.
Gracias por vuestra atención y por revisar este detalle
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p>Buenos días, chicas:<br/></p><p>Quería recordaros lo que os he comentado en varias ocasiones sobre los “000” en las tarjetas regalo. Es importante revisar el saldo, ya que el diseño de la tarjeta puede generar confusión: delante del número aparecen unas líneas adicionales que a veces impiden que se lean correctamente los cuatro ceros iniciales (<b>0000</b>).<br/></p><p>Por eso, siempre os indico que comprobéis si la tarjeta está cargada correctamente, tanto con tres ceros (<b>000</b>) como con cuatro (<b>0000</b>). He explicado este detalle cada vez que me llamáis para consultarlo, para asegurar que no haya confusiones.<br/></p><p>Adjunto un ejemplo claro para que podáis verlo de nuevo.<br/></p><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6410007&ACTION=FILE\" orig_width=\"882\" orig_height=\"553\" width=\"400\" height=\"250\"/><br/></div><p>Gracias por vuestra atención y por revisar este detalle",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2073132613973402549_parse_2087821368021932152\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nhemos tenido otra vez un problema con las tarjetas regalo, he llamado a soporte pero no he podido contactar con ellos.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nhemos hecho una venta de 115,80e y tenian una tarjeta de 100e, al meter la tarjeta ( lo hemos hecho manual como nos dijo eliana sin el primer 0) no sabemos porque, ha pasado la venta entera como tarjeta regalo, pero realmente la clienta tenia que pagar a mayores\n 15,80.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nLa solucion rapida que hemos encontrado ha sido cobrar esos 15,80 con datafono externo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nasique os saldra 15,80e de mas </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nmuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_584353433elementToProof\">\nun saludo</div>\n</div>",
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