#30095 · RV: EXT: 2 via fatura
ID interno: 10918000009394713
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/10/25, 10:09
Resuelto
7/11/25, 12:15
Actualizado
9/11/25, 12:40
Asignado
Oct 31, 2025 07:52 AM
Respondido
Oct 31, 2025 08:37 AM
Completado
Nov 9, 2025 01:40 PM
First resp. due
Oct 30, 2025 11:09 AM
Due by
Oct 31, 2025 11:09 AM
Tiempo de resolución
218.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
El cliente solicita esta factura.
Muchas gracias
Vanessa Rodrigues
De: gmtcalver@gmail.com <gmtcalver@gmail.com>
Enviado el: martes, 28 de octubre de 2025 18:55
Para: Colombo <colombo@browniespain.com>
Asunto: EXT: 2 via fatura
Cara Raquel,
Antes de mais grata pela pronta disponibilidade .
Venho solicitar segunda via da seguinte fatura n. :
NCR A 76D2/0006859 de 15-04-2025 valor 24.31€ + iva total da fatura 29,90€
Ao dispor para qualquer esclarecimento adicional
Cumprimentos,
Gina Carvalho
Enviado do meu iPhone
No dia 28/10/2025, às 18:48, Colombo <colombo@browniespain.com> escreveu:
ola
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3902246258772769030_parse_4231112276526201497\">\n<div class=\"x_1979145326WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">El cliente solicita esta factura.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Vanessa Rodrigues</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> gmtcalver@gmail.com <gmtcalver@gmail.com>\n<br/>\n<b>Enviado el:</b> martes, 28 de octubre de 2025 18:55<br/>\n<b>Para:</b> Colombo <colombo@browniespain.com><br/>\n<b>Asunto:</b> EXT: 2 via fatura </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Cara Raquel, </p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Antes de mais grata pela pronta disponibilidade . </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Venho solicitar segunda via da seguinte fatura n. : </p>\n</div>\n<div>\n<p class=\"MsoNormal\">NCR A 76D2/0006859 de 15-04-2025 valor 24.31€ + iva total da fatura 29,90€ </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> Ao dispor para qualquer esclarecimento adicional </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Cumprimentos, </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Gina Carvalho </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Enviado do meu iPhone</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><br/>\n<br/>\n</p>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">No dia 28/10/2025, às 18:48, Colombo <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>> escreveu:</p>\n</blockquote>\n</div>\n<blockquote style=\"margin-top:5pt; margin-bottom:5pt\">\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:"Tahoma", sans-serif\"></span> \n</p>\n<p class=\"MsoNormal\">ola</p>\n</div>\n</blockquote>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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