#30035 · RE: EXT: Comprovativo fatura
ID interno: 10918000009372589
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/10/25, 15:30
Resuelto
30/10/25, 11:07
Actualizado
1/11/25, 11:35
Asignado
Oct 29, 2025 09:27 AM
Respondido
Oct 30, 2025 12:07 PM
Completado
Nov 1, 2025 12:35 PM
First resp. due
Oct 28, 2025 04:30 PM
Due by
Oct 29, 2025 04:30 PM
Tiempo de resolución
67.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola,
Puedes verificar esta factura por favor?
Muchas Gracias
Vanessa Rodrigues
De: Nuno Antunes <nunoantunes7@gmail.com>
Enviado el: viernes, 24 de octubre de 2025 10:48
Para: Colombo <colombo@browniespain.com>
Asunto: EXT: Comprovativo fatura
Bom dia,
No passado dia 31.08 fiz uma compra na vossa loja, fatura NCR A50D2/0006722 valor 39,90 € NIF 518629910, mas eu perdi a fatura física e preciso da mesma para regularizar na contabilidade, podem me ajudar?
Obrigado,
Nuno Antunes
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola
Os adjunto el ticket del cliente.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4774766716802507105_parse_3702408155041561351\">\n<div class=\"x_207107142WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Puedes verificar esta factura por favor?</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Vanessa Rodrigues</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Nuno Antunes <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:nunoantunes7@gmail.com\">nunoantunes7@gmail.com</a>>\n<br/>\n<b>Enviado el:</b> viernes, 24 de octubre de 2025 10:48<br/>\n<b>Para:</b> Colombo <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:colombo@browniespain.com\">colombo@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Comprovativo fatura</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Bom dia, </p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">No passado dia 31.08 fiz uma compra na vossa loja, fatura NCR A50D2/0006722 valor 39,90 € NIF 518629910, mas eu perdi a fatura física e preciso da mesma para regularizar na contabilidade, podem me ajudar?</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Obrigado,</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Nuno Antunes</p>\n</div>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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