#30024 · ELIMINAR TRANSACCION
ID interno: 10918000009372373
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
27/10/25, 12:26
Resuelto
29/10/25, 15:27
Actualizado
31/10/25, 15:35
Asignado
Oct 29, 2025 09:28 AM
Respondido
Oct 29, 2025 04:27 PM
Completado
Oct 31, 2025 04:35 PM
First resp. due
Oct 28, 2025 01:26 PM
Due by
Oct 29, 2025 01:26 PM
Tiempo de resolución
51.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
debido a un error necesitamos que eliminéis una transacción: 0000000B74000002601.
IMPORTE: 179,80 en tarjeta regalo
en la siguiente transacción ya lo hemos hecho bien.
muchas gracias
Resolución
Hola
Esta transacción para que sea anulada debe hacerse el mismo día ahora lo único que se debe hacer es una devolución o cancelarlo con el ID de la manager.
Cualquier duda llamadnos y lo miramos.
Un saludo.
Esta transacción para que sea anulada debe hacerse el mismo día ahora lo único que se debe hacer es una devolución o cancelarlo con el ID de la manager.
Cualquier duda llamadnos y lo miramos.
Un saludo.
JSON crudo (detalle completo)
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