#30014 · Problema en la Zebra
ID interno: 10918000009372233
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/10/25, 10:31
Resuelto
27/10/25, 11:38
Actualizado
29/10/25, 12:34
Asignado
Oct 27, 2025 12:27 PM
Respondido
Oct 27, 2025 12:30 PM
Completado
Oct 29, 2025 01:34 PM
First resp. due
Oct 28, 2025 11:31 AM
Due by
Oct 29, 2025 11:31 AM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
¡¡Hola buenos días!!
He ido hacer la recepción de dos pedidos que nos enviaba otra tienda, y me pone en la zebra, que no hay espacio suficiente en el disco del dispositivo.
Ayer también os escribieron las compañeras, por otro problema de la de la zebra, y no sé si tendrá relación.
Mañana tenemos que hacer inventario y nos gustaría no tener problemas de hacerlo por el tema de la zebra.
Esperamos una respuesta.
Muchas gracias
Un saludo!!
Resolución
Se instala en la Zebra las apps para poder solventar el problema de almacenamiento, además de indicar al usuario lo que debe hacer para que se acabe de solucionar el incidente.
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_127650167997716602_parse_4266852886880035258\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n¡¡Hola buenos días!!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nHe ido hacer la recepción de dos pedidos que nos enviaba otra tienda, y me pone en la zebra, que no hay espacio suficiente en el disco del dispositivo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nAyer también os escribieron las compañeras, por otro problema de la de la zebra, y no sé si tendrá relación.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nMañana tenemos que hacer inventario y nos gustaría no tener problemas de hacerlo por el tema de la zebra.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nEsperamos una respuesta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nMuchas gracias </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\nUn saludo!!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_2016344865elementToProof\">\n<br/>\n</div>\n</div>",
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