#29998 · Desplazar zebra
ID interno: 10918000009365151
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/10/25, 19:14
Resuelto
29/10/25, 7:12
Actualizado
31/10/25, 7:35
Asignado
Oct 27, 2025 07:57 AM
Respondido
Oct 29, 2025 08:12 AM
Completado
Oct 31, 2025 08:35 AM
First resp. due
Oct 28, 2025 08:00 AM
Due by
Oct 29, 2025 08:00 AM
Tiempo de resolución
60.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas noches,
Hoy al desplazar la zebra nos ha contado muchísimas unidades (más de 200), ¿es normal? no entendemos por qué nos cuenta tanto cuando hemos recepcionado perfectamente durante la semana y no hemos tenido esa cantidad de devoluciones.
Quedamos a la espera de respuesta,
Muchas gracias
Resolución
Hola chicas
En algunas ocasiones es normal que la zebra lea artículos ¨inesperados¨ que realmente no son inesperados, puede pasar eventualmente, lo importante es que los artículos que se pasen por devoluciones sean leídos, esto no implica que se os vaya a sumar esos artículos recibidos sin aviso de envió.
Se suma únicamente artículos pasados por el TPV que hayáis efectuado la devolución.
Cualquier duda llamadme y aclaramos dudas.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div><br/></div><div>En algunas ocasiones es normal que la zebra lea artículos ¨inesperados¨ que realmente no son inesperados, puede pasar eventualmente, lo importante es que los artículos que se pasen por devoluciones sean leídos, esto no implica que se os vaya a sumar esos artículos recibidos sin aviso de envió. <br/></div><div><br/></div><div>Se suma únicamente artículos pasados por el TPV que hayáis efectuado la devolución.<br/></div><div><br/></div><div>Cualquier duda llamadme y aclaramos dudas.</div><div><br/></div><div>Un saludo.</div></div>",
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