#29697 · transferencia erronea

ID interno: 10918000009245225

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Vigo

Técnico

N1 Support

Departamento

Tiendas

Request Type

Incidencia

Creado

14/10/25, 11:13

Resuelto

14/10/25, 13:18

Actualizado

16/10/25, 13:29

Asignado

Oct 14, 2025 03:18 PM

Respondido

Oct 14, 2025 03:18 PM

Completado

Oct 16, 2025 03:29 PM

First resp. due

Oct 15, 2025 01:13 PM

Due by

Oct 16, 2025 01:13 PM

Tiempo de resolución

2.1 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenos días chicos ,

Hemos hecho una trasferencia que al final no es necesaria realizar .

Se podría eliminar ¿

Es el siguiente ETR488519

O tenemos que enviárselo de todos modos a Santiago ¿

Gracias un saludo

 

Brownie Vigo

Rúa do Principe,18

36202, Pontevedra

886908035

 

 

Resolución

Resuelto.
JSON crudo (detalle completo)
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