#29514 · POSITIVOS EN INVENTARIO
ID interno: 10918000009192695
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
7/10/25, 8:23
Resuelto
8/10/25, 11:07
Actualizado
10/10/25, 11:26
Asignado
Oct 8, 2025 12:28 PM
Respondido
Oct 8, 2025 01:07 PM
Completado
Oct 10, 2025 01:26 PM
First resp. due
Oct 8, 2025 10:23 AM
Due by
Oct 9, 2025 10:23 AM
Tiempo de resolución
26.7 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Acabamos de ver la lista de diferencias de esta semana y hemos visto demasiados positivos (350), la semana pasada hubo un problema con algunos albaranes, en concreto fueron 3 PT que no estaban cargados y los tuvisteis que validar vosotros y después desde tienda
se pasó la pala, y ayer por la noche se volvió a pasar. No sé si podríais ver que ha podido pasar para realizar bien el feedback de este inventario.
Muchas gracias,
Un saludo
Andrea
Resolución
Hola,
Se habla con la tienda y se explica que es por un error en la validación de la mercancía por parte nuestra.
Un saludo.
Sergio.
Sergio.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Se habla con la tienda y se explica que es por un error en la validación de la mercancía por parte nuestra.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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