#29455 · PTS SIN CARGAR STOCK
ID interno: 10918000009165851
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/10/25, 12:49
Resuelto
7/10/25, 14:50
Actualizado
9/10/25, 15:26
Asignado
Oct 7, 2025 04:48 PM
Respondido
Oct 7, 2025 04:50 PM
Completado
Oct 9, 2025 05:26 PM
First resp. due
Oct 6, 2025 02:49 PM
Due by
Oct 7, 2025 02:49 PM
Tiempo de resolución
98.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días ,
En la mercancía de ayer con los siguientes PTS :
PT524511 Y PT524584
De los 8 bultos que hemos recibido en el día de ayer estos Pts no están correctamente cargados, los demás Pts se han cargado correctamente al stock, estos anteriores nos siguen apareciendo a 0 .
Hemos visto en la app de Nedap y se recibieron correctamente sin incidencia .
Adjuntamos foto de los numeros de matricula de los Pts que no se nos han cargado correctamente al stock.
El abrigo cruzado espiga y la sudadera oversized print águila.
Estamos a la espera por si tenemos que ajustarlo nosotras manualmente.
Gracias , un saludo .
Brownie Vigo
Rúa do Principe,18
36202, Pontevedra
886908035
Resolución
Hola,
Ya habéis ajustado las unidades.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2538352052873866569_parse_5187703880040380594\">\n<div class=\"x_2138345483WordSection1\">\n<p class=\"MsoNormal\">Buenos días , </p>\n<p class=\"MsoNormal\">En la mercancía de ayer con los siguientes PTS :</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"background:yellow\">PT524511 Y PT524584</span></b></p>\n<p class=\"MsoNormal\"><b> </b></p>\n<p class=\"MsoNormal\">De los 8 bultos que hemos recibido en el día de ayer estos Pts no están correctamente cargados, los demás Pts se han cargado correctamente al stock, estos anteriores nos siguen apareciendo a 0 .</p>\n<p class=\"MsoNormal\">Hemos visto en la app de Nedap y se recibieron correctamente sin incidencia .\n</p>\n<p class=\"MsoNormal\">Adjuntamos foto de los numeros de matricula de los Pts que no se nos han cargado correctamente al stock.</p>\n<p class=\"MsoNormal\"><b>El abrigo cruzado espiga y la sudadera oversized print águila.</b></p>\n<p class=\"MsoNormal\">Estamos a la espera por si tenemos que ajustarlo nosotras manualmente<b>.</b></p>\n<p class=\"MsoNormal\"><b> </b></p>\n<p class=\"MsoNormal\"><b> </b></p>\n<p class=\"MsoNormal\"><img width=\"801\" height=\"315\" style=\"width:8.3437in; height:3.2812in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143968&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias , un saludo .</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><i><span style=\"font-size:10pt\">Brownie Vigo</span></i></b></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt\">Rúa do Principe,18</span></p>\n<p class=\"MsoNormal\"><u><span style=\"font-size:10pt\">36202, Pontevedra</span></u></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; color:rgb(91, 155, 213)\">886908035</span></p>\n<p class=\"MsoNormal\"><u><span style=\"font-size:10pt\"><span style=\"text-decoration:none\"> </span></span></u></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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