#29291 · factura para cliente
ID interno: 10918000009143673
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
29/9/25, 15:21
Resuelto
30/9/25, 10:21
Actualizado
2/10/25, 10:23
Asignado
Sep 30, 2025 12:14 PM
Respondido
Sep 30, 2025 12:21 PM
Completado
Oct 2, 2025 12:23 PM
First resp. due
Sep 30, 2025 05:21 PM
Due by
Oct 1, 2025 05:21 PM
Tiempo de resolución
19.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os adjunto los datos de un cliente que ha pedido factura en Valladolid para que se la paséis por correo por favor:
Nombre: Octavio Figueinedo
CIF: 507851870
Empresa: Mixlife LDA
Direccion: Rua Palacio do Gelo 373
3500 viseu, Portugal
TEL: +351 964749990
Correo donde mandarlo: info@mixlife.pt
Adjunto copia del ticket y la operación para que sepáis cual era.
Muchas gracias
Un saludo
Resolución
Hola chicas,
Os envié email con estos mismos pasos y explica todo el proceso ( tiene audio y subtítulos)
Tal y como nos pidió Administración, debéis:
- Hacer la devolución ficticia del ticket original (anotando en observaciones que es por gestión administrativa).
- Crear una ficha de cliente.
- Con esa ficha, volver a comprar los artículos y pagarlos con el vale.
Guardad los tres tickets (original, devolución y nueva venta) para el registro.
Un saludo,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Hola chicas,<br/></div><div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Os envié email con estos mismos pasos y explica todo el proceso ( tiene audio y subtítulos)</div><div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Tal y como nos pidió Administración, debéis:<br/></div><ol start=\"1\"><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Hacer la <b>devolución ficticia</b> del ticket original (anotando en observaciones que es por gestión administrativa).<br/></li><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><b>Crear una ficha de cliente</b>.<br/></li><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Con esa ficha, <b>volver a comprar los artículos</b> y pagarlos con el <b>vale</b>.<br/></li></ol><div style=\"margin-top:1em; margin-bottom:1em; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Guardad los tres tickets (original, devolución y nueva venta) para el registro.<br/></div><div style=\"margin-top:1em; margin-bottom:1em; color:rgb(0, 0, 0)\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt\">Un saludo,</span><br/></div><div style=\"margin-top:1em; margin-bottom:1em; color:rgb(0, 0, 0)\"><br/></div><div style=\"margin-top:1em; margin-bottom:1em; color:rgb(0, 0, 0)\"><br/></div></div>",
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"name": "Eliana Garcia",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
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"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
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},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
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"value": "1759227671322",
"display_value": "Sep 30, 2025 12:21 PM"
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},
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"id": "10918000003903199",
"name": "Eliana Garcia",
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"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"id": "10918000000174683"
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7455044180623409460_parse_2125551711121207554\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<img style=\"max-width:334px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136532&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nOs adjunto los datos de un cliente que ha pedido factura en Valladolid para que se la paséis por correo por favor:</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nNombre: Octavio Figueinedo</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nCIF: 507851870</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nEmpresa: Mixlife LDA </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nDireccion: Rua Palacio do Gelo 373</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n3500 viseu, Portugal </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nTEL: +351 964749990</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nCorreo donde mandarlo: info@mixlife.pt</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nAdjunto copia del ticket y la operación para que sepáis cual era. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nMuchas gracias </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_845030685elementToProof\">\nUn saludo </div>\n</div>",
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"value": "29291",
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"due_by_time": {
"value": "1759332112132",
"display_value": "Oct 1, 2025 05:21 PM"
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"id": "10918000000406270",
"name": "Procedimientos BC"
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"id": "10918000000044001",
"name": "Éxito"
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"closure_comments": "Aged request was closed",
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"value": "1759159312044",
"display_value": "Sep 29, 2025 05:21 PM"
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"display_value": "Sep 30, 2025 12:14 PM"
},
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"value": "1759227671287",
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"value": "1759400581382",
"display_value": "Oct 2, 2025 12:23 PM"
},
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"value": "1759227671322",
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}