#28812 · RECIBO DUPLICADO TERMINAL 2 ALICANTE-MAISONNAVE
ID interno: 10918000009003221
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/9/25, 13:33
Resuelto
15/9/25, 7:09
Actualizado
17/9/25, 7:16
Asignado
Sep 15, 2025 08:26 AM
Respondido
Sep 15, 2025 09:09 AM
Completado
Sep 17, 2025 09:16 AM
First resp. due
Sep 16, 2025 08:00 AM
Due by
Sep 17, 2025 08:00 AM
Tiempo de resolución
41.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os adjuntamos el recibo duplicado para poder hacerle la devolución.
Fecha y hora: 13-09-2025 14:38:10
Ticket: 0000000B51000038418
Tipo: Venta
Operario: 17188559
Tarjeta: ************7843
Label: Visa DEBIT
AID: A0000000031010
ARC: 00
Entidad: BBVA
FUC: 362762080
Terminal: 00000001
Num. Op. Banco: 132069
Cod. Aut: 284131
Importe: + 26,05 €
Verificación: Autenticado en dispositivo
Muchas gracias,
Saludos
Equipo Maisonnave
Resolución
Hola chicas
ya esta gestionado para que se devuelva el dinero al cliente.
Un saludo.
JSON crudo (detalle completo)
{
"id": "10918000009003221",
"sla": {
"id": "10918000006887429",
"name": "SLA Soporte TIENDAS"
},
"mode": {
"id": "10918000000168268",
"name": "CAU",
"internal_name": "CAU"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": true,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "RECIBO DUPLICADO TERMINAL 2 ALICANTE-MAISONNAVE",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000406236",
"name": "LS Retail",
"deleted": false
},
"email_cc": [
"eliana.garcia@browniespain.com",
"marina.gramage@browniespain.com"
],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000004882341",
"name": "Alicante",
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"phone": null,
"mobile": null,
"email_id": "alicante@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"first_name": "Alicante",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"display_id": "28812",
"is_overdue": false,
"is_trashed": false,
"message_id": "<DU0P195MB15000AAD1BB5350B2CB4BE94A30BA@DU0P195MB1500.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>ya esta gestionado para que se devuelva el dinero al cliente.<br/></div><div><br/></div><div>Un saludo.</div></div>",
"submitted_by": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1757920186235",
"display_value": "Sep 15, 2025 09:09 AM"
}
},
"technician": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7322476303275916759_parse_8951666461405186458\">\n<div class=\"x_362410087WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os adjuntamos el recibo duplicado para poder hacerle la devolución.\n</p>\n<p class=\"MsoNormal\"> </p>\n<div style=\"border:solid rgb(235, 240, 237) 1pt; padding:0cm 0cm 0cm 0cm; background:white\">\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\"><span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Fecha y hora</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 13-09-2025\n 14:38:10</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Ticket</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 0000000B51000038418</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Tipo</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: Venta</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Operario</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 17188559</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Tarjeta</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: ************7843</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Label</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: Visa DEBIT</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">AID</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: A0000000031010</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">ARC</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 00</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Entidad</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: BBVA</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">FUC</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 362762080</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Terminal</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 00000001</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Num. Op. Banco</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 132069</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Cod. Aut</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: 284131</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Importe</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: + 26,05 €</span></p>\n<p style=\"margin:0cm; background:white; border:none; padding:0cm\">\n<span class=\"x_362410087font-bold\"><b><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15); border:solid rgb(235, 240, 237) 1pt; padding:0cm\">Verificación</span></b></span><span style=\"font-size:11.5pt; font-family:"Segoe UI", sans-serif; color:rgb(24, 18, 15)\">: Autenticado\n en dispositivo</span></p>\n</div>\n<p class=\"MsoNormal\">Muchas gracias, </p>\n<p class=\"MsoNormal\">Saludos</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Equipo Maisonnave </p>\n</div>\n</div>",
"display_key": {
"value": "28812",
"display_value": "28812"
},
"due_by_time": {
"value": "1758088800099",
"display_value": "Sep 17, 2025 08:00 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000406256",
"name": "Procedimientos LSRetail"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1757770400033",
"display_value": "Sep 13, 2025 03:33 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "4186000",
"assigned_time": {
"value": "1757917610364",
"display_value": "Sep 15, 2025 08:26 AM"
},
"resolved_time": {
"value": "1757920186214",
"display_value": "Sep 15, 2025 09:09 AM"
},
"completed_time": {
"value": "1758093379861",
"display_value": "Sep 17, 2025 09:16 AM"
},
"responded_time": {
"value": "1757920186235",
"display_value": "Sep 15, 2025 09:09 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1758093379874",
"display_value": "Sep 17, 2025 09:16 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"eliana.garcia@browniespain.com",
"marina.gramage@browniespain.com"
],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1758002400066",
"display_value": "Sep 16, 2025 08:00 AM"
},
"request_template_checklist_ids": []
}