#28276 · Método de pago sandalia tara
ID interno: 10918000008762267
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/8/25, 8:49
Resuelto
26/8/25, 9:06
Actualizado
28/8/25, 9:32
Asignado
Aug 26, 2025 11:05 AM
Respondido
Aug 26, 2025 11:04 AM
Completado
Aug 28, 2025 11:07 AM
First resp. due
Aug 27, 2025 10:49 AM
Due by
Aug 28, 2025 10:49 AM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, la semana pasada vino una clienta con una tara de una sandalia (S25-0696-005-902) en el 38 comprada a finales de mayo/principios de junio. Como es de rebajas y ninguna tienda la tenía, entendemos que le devolvemos el dinero, pero no localizamos
el ticket, ya que la clienta no pagó en tarjeta y por tanto no sabemos ni el día ni la hora exacta.
Hemos estado haciendo una criba sobre las ventas de ese producto en ese número en esos días y hemos filtrado los siguientes posibles tickets. El problema es que no sabemos cómo está pagado cada uno de ellos.
Hemos comprobado con el infinity pay las posibles coincidencias (lo que apuntamos en la última columna), pero si hubiera alguna manera de verificar cuál fue el método de pago de la operación que nos queda (0000000B57000005345).
Muchas gracias
Un saludo
Resolución
JSON crudo (detalle completo)
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"first_name": "Eliana",
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"email_id": "eliana.garcia@browniespain.com",
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{
"id": "10918000008762275",
"name": "Transacciones sandalia tara.xlsx",
"size": "11815",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4709004409627525239_parse_790420906931153169\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\nBuenos días, la semana pasada vino una clienta con una tara de una sandalia (S25-0696-005-902) en el 38 comprada a finales de mayo/principios de junio. Como es de rebajas y ninguna tienda la tenía, entendemos que le devolvemos el dinero, pero no localizamos\n el ticket, ya que la clienta no pagó en tarjeta y por tanto no sabemos ni el día ni la hora exacta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\nHemos estado haciendo una criba sobre las ventas de ese producto en ese número en esos días y hemos filtrado los siguientes posibles tickets. El problema es que no sabemos cómo está pagado cada uno de ellos. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\nHemos comprobado con el infinity pay las posibles coincidencias (lo que apuntamos en la última columna), pero si hubiera alguna manera de verificar cuál fue el método de pago de la operación que nos queda (0000000B57000005345).</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1312346981elementToProof\">\nUn saludo</div>\n</div>",
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