#28169 · Vale no legible
ID interno: 10918000008675371
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/8/25, 17:32
Resuelto
21/8/25, 8:33
Actualizado
23/8/25, 9:05
Asignado
Aug 21, 2025 08:41 AM
Respondido
Aug 21, 2025 10:33 AM
Completado
Aug 23, 2025 11:05 AM
First resp. due
Aug 22, 2025 08:00 AM
Due by
Aug 25, 2025 08:00 AM
Tiempo de resolución
15.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, nos comenta una clienta que lleva meses con el vale en el monedero y no se ve absolutamente nada (adjuntamos foto).
Nos adjunta también el ticket de compra original, con el que posteriormente devolvió la sudadera (como una semana o dos después), es decir, como finales de marzo o principios de abril. Por tanto, el importe del vale es de 45,90€
No sabemos si hay alguna manera de localizar el número del vale para poder canjeárselo a la clienta.
Muchas gracias
Un saludo
Resolución
JSON crudo (detalle completo)
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"display_value": "Aug 21, 2025 10:33 AM"
}
},
"technician": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
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"id": "10918000000174683"
},
"first_name": "Eliana",
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"employee_id": "eliana.garcia",
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"cost_per_hour": "0",
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},
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"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [
{
"id": "10918000008675379",
"name": "IMG_2871.jpg",
"size": "3429248",
"module": "Request",
"file_id": "5800275",
"content_url": "/requests/10918000008675371/_uploads/5800275",
"content_type": null
},
{
"id": "10918000008675391",
"name": "IMG_2872.jpg",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5567228136189132070_parse_815375736555831962\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\nBuenas tardes, nos comenta una clienta que lleva meses con el vale en el monedero y no se ve absolutamente nada (adjuntamos foto).</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\nNos adjunta también el ticket de compra original, con el que posteriormente devolvió la sudadera (como una semana o dos después), es decir, como finales de marzo o principios de abril. Por tanto, el importe del vale es de 45,90€</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\nNo sabemos si hay alguna manera de localizar el número del vale para poder canjeárselo a la clienta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_682632382elementToProof\">\nUn saludo</div>\n</div>",
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"value": "28169",
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},
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"value": "1756101602130",
"display_value": "Aug 25, 2025 08:00 AM"
},
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
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},
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"value": "1755711125710",
"display_value": "Aug 20, 2025 07:32 PM"
},
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"id": "10918000000010007",
"name": "Incidencia"
},
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"value": "1755758467918",
"display_value": "Aug 21, 2025 08:41 AM"
},
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"value": "1755765228181",
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},
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"value": "1755939944315",
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},
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"value": "1755765228227",
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"value": "1755939944335",
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"value": "1755842401420",
"display_value": "Aug 22, 2025 08:00 AM"
},
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}