#28106 · Vale clienta perdido
ID interno: 10918000008658409
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/8/25, 16:05
Resuelto
25/8/25, 8:13
Actualizado
27/8/25, 9:23
Asignado
Aug 19, 2025 08:20 AM
Respondido
Aug 19, 2025 08:55 AM
Completado
Aug 27, 2025 11:07 AM
First resp. due
Aug 26, 2025 08:00 AM
Due by
Aug 27, 2025 08:00 AM
Tiempo de resolución
160.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, nos comenta una clienta que ha metido un vale en la lavadora y que no se lee absolutamente nada, que si tiene manera de conseguirlo.
Cree que fue el 27 de junio, porque dice que fue el segundo día de rebajas, que tiene el vale un importe de unos 53€ y que devolvió una falda blanca, un chaleco y un pantalón. Esos son los datos que nos aporta la clienta.
Ya nos decís si podemos recuperarlo.
Muchas gracias
Un saludo
Resolución
Hola
Cierro ticket ya que sigo sin respuesta alguna de esto, si llegáis a tener información adicional me lo decís.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola<br /></div><div><br /></div><div>Cierro ticket ya que sigo sin respuesta alguna de esto, si llegáis a tener información adicional me lo decís.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4957214814711741453_parse_3857931539660751819\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\nBuenas tardes, nos comenta una clienta que ha metido un vale en la lavadora y que no se lee absolutamente nada, que si tiene manera de conseguirlo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\nCree que fue el 27 de junio, porque dice que fue el segundo día de rebajas, que tiene el vale un importe de unos 53€ y que devolvió una falda blanca, un chaleco y un pantalón. Esos son los datos que nos aporta la clienta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\nYa nos decís si podemos recuperarlo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1466101278elementToProof\">\nUn saludo</div>\n</div>",
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