#27950 · ERROR TRANSACCIONES TPV1 OVIEDO
ID interno: 10918000008615731
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Formación usuario tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/8/25, 13:47
Resuelto
11/8/25, 13:02
Actualizado
13/8/25, 14:01
Asignado
Aug 11, 2025 02:58 PM
Respondido
Aug 11, 2025 03:02 PM
Completado
Aug 13, 2025 04:01 PM
First resp. due
Aug 12, 2025 08:00 AM
Due by
Aug 13, 2025 08:00 AM
Tiempo de resolución
47.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes;
Tal y como comentamos con Eliana por teléfono tenemos una nueva incidencia en el TPV1.
No aparecen las transacciones realizadas en el día de hoy en dicho TPV, pero las ventas están sumadas tanto en pagos como en el listado de ventas, y volcadas a Power BI.
Esto nos ha estado impidiendo hacer tickets regalo si las clientas lo solicitaban una vez finalizadas las ventas.
Quedamos pendientes de que se revise.
Muchas gracias,
Un saludo.
Miriam.
Resolución
Ya se ha explicado a la tienda como proceder.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_3452819887051245600_parse_7090676865365252827\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nBuenas tardes;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nTal y como comentamos con Eliana por teléfono tenemos una nueva incidencia en el TPV1.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nNo aparecen las transacciones realizadas en el día de hoy en dicho TPV, pero las ventas están sumadas tanto en pagos como en el listado de ventas, y volcadas a Power BI.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nEsto nos ha estado impidiendo hacer tickets regalo si las clientas lo solicitaban una vez finalizadas las ventas.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nQuedamos pendientes de que se revise.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nMuchas gracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nUn saludo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1851444274elementToProof\">\nMiriam.</div>\n<div id=\"x_1851444274Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\"><b>Brownie Oviedo</b><br />\nC/Uría, 16</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\">C.P: 33003 , Oviedo<br />\n</span><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(0, 120, 212); margin-top:0px; margin-bottom:0px\" class=\"x_1851444274OWAAutoLink\" id=\"x_1851444274OWA9fd6161c-bef9-d82b-3618-a8df2382b319\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></u></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\">T. +34 985 75 75 67</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"> </p>\n</div>\n</div>",
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